Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Training
References
Hobbies and Interests
Generic

Tandzile Zikalala

Mbabane

Summary

Dynamic and results-driven public health professional with over 12 years of experience in laboratory systems strengthening, point-of-care diagnostics, and supply chain management. Proven track record of leading national initiatives, mentoring healthcare workers, and implementing innovative diagnostic technologies. Adept at collaborating with ministries of health, technical working groups, and implementing partners to improve HIV, TB, and EID services. Fluent in English and siSwati, with strong analytical, leadership, and project management skills. Prepared to deliver impactful solutions and drive success in any advisory role.

Overview

16
16
years of professional experience

Work History

Laboratory and Technologies Advisor

Elizabeth Glazer Pediatric AIDS Foundation (EGPAF)
10.2018 - 03.2025
  • Provided technical support to EGPAF clinical teams and HCWs in the provision of the Laboratory and point of care testing.
  • Served as the technical focal point for all laboratory-related activities across EGPAF-supported facilities, ensuring quality diagnostic services and alignment with national standards.
  • Provided strategic guidance and oversight for the implementation of the Unitaid Point of Care-Early Infant Diagnosis Project, in collaboration with the Country Implementation Lead, including coordination of technical activities and resolution of implementation challenges.
  • Supported program planning and evaluation by monitoring work plans, compiling reports, and documenting lessons learned to inform continuous improvement.
  • Delivered national-level technical assistance through active participation and contribution in national technical working groups, regional and national review meetings, development of policies, guidelines and strategic documents to address systemic gaps in laboratory services.
  • Collaborated with the Eswatini Health Laboratory Services and lead laboratory implementing partners to design and deliver orientation, training, and mentorship programs for testers (laboratory and non laboratory professionals) and developed quality assurance systems and tools to ensure reliable Laboratory and POC testing.
  • Led the development and execution of implementation strategies to improve uptake and coverage of Laboratory and POC services, improve turnaround times and enhance results utilization to strengthen health systems in supported health facilities.
  • Managed laboratory and pharmaceuticals supply chain components through providing technical assistance at national level for quantification, forecasting, logistics coordination, and capacity building to maintain high standards of service delivery and commodity availability.

Associate HSS Advisor: Laboratory and Technologies

Elizabeth Glazer Pediatric AIDS Foundation (EGPAF)
10.2016 - 09.2018
  • Served as the focal point for all Point-of-Care (POC) testing activities in AIDSFree-supported facilities, including Early Infant Diagnosis (EID) under the Unitaid-supported project.
  • Led capacity-building initiatives for healthcare workers through targeted orientation, training, and mentorship to ensure delivery of high-quality, comprehensive HIV/TB/EID diagnostic services.
  • Collaborated with regional implementing partners and the Eswatini Health Laboratory Services (EHLS) to coordinate the rollout and integration of POC EID services across supported regions.
  • Supported the development, adaptation, and implementation of Unitaid project tools, including training modules, job aids, mentoring checklists, testing algorithms, SOPs, and QA tools for improved service delivery and program performance.
  • Actively participated and provided technical assistance in national technical working groups and contributed to project evaluations and operational research studies, including birth testing assessments.
  • Provided regular updates to the Program Manager on implementation progress, identified challenges, and recommended corrective actions to ensure project success.
  • Monitored execution of the AIDSFree Health Szstems Strengthening and Unitaid POC EID work plans, identified service delivery gaps, and collaborated with facility staff to implement timely solutions.
  • Built and maintained strong relationships with internal and external stakeholders, including beneficiaries, suppliers, and partners, ensuring effective communication and responsiveness to technical and logistical needs.
  • Identified emerging technical needs and contributed to the design and implementation of evidence-based interventions to strengthen laboratory systems and supply chain performance.

Laboratory/ POC Diagnostics Improvement Advisor

University Research Co. LLC. (URC)
04.2016 - 09.2016
  • Managed and coordinated laboratory and Point-of-Care (POC) testing services across all project-supported facilities in the Lubombo region, in collaboration with SHLS and key stakeholders.
  • Provided technical assistance to streamline HIV/TB diagnostic workflows—including pre-analytical, analytical, and post-analytical phases—and strengthened clinic-laboratory interface processes to enhance service delivery.
  • Conducted quality assessments using established HIV/TB performance standards (e.g., PEPFAR SIMS, WHO-CDC POCT Stepwise Checklist) to identify gaps and drive continuous improvement.
  • Delivered ongoing training and mentorship to clinical staff, building capacity for high-quality HIV/TB diagnostic and treatment services aligned with the 90-90-90 targets.
  • Supported supply chain planning for HIV-related diagnostics, commodities, and medicines, and actively participated in the national Supply Chain Technical Working Group (TWG).
  • Led infection control and biosecurity strengthening initiatives at URC-supported health centers, including implementation planning and training of focal points in FGH districts.
  • Advised facilities on optimizing specimen handling and rational use of HIV/TB diagnostic and monitoring tests, improving turnaround times and clinical decision-making.
  • Developed, reviewed, and supported implementation of laboratory tools such as SOPs, testing algorithms, and job aids to standardize and improve POC testing practices.
  • Provided technical assistance for the rollout of new technologies and mHealth innovations, and contributed to operational research addressing challenges in HIV/TB service delivery.
  • Supported integration of Early Infant Diagnosis (EID) services into Child Welfare Clinics, expanding access to timely pediatric HIV testing.
  • Strengthened biosafety and infection control practices for HIV and POC testing, and trained healthcare workers on equipment maintenance and laboratory protocols.
  • Collaborated closely with the Regional Health Management Team (RHMT) and stakeholders to coordinate laboratory activities, improve access, and enhance active case finding for HIV and TB.
  • Contributed to the development of training materials and curricula for comprehensive TB/HIV management.

Regional Laboratory Advisor (HIV/TB)

University Research Co. LLC. (URC)
07.2015 - 03.2016
  • Provided technical assistance to the Lubombo Regional Health Management Team (RHMT) to strengthen HIV/TB laboratory services, focusing on quality assurance, systems improvement, and capacity building across URC-supported facilities.
  • Collaborated with the Regional Laboratory Focal Person and key stakeholders to coordinate and align TB/HIV diagnostic services, ensuring integrated and efficient service delivery.
  • Enhanced TB diagnostic capacity with a focus on TB/HIV co-infection and pediatric cases, and supported clinical management and follow-up of multidrug-resistant TB (MDR-TB) patients.
  • Promoted integration of TB and HIV care, including active case finding strategies to improve early detection and treatment outcomes.
  • Led training sessions for regional health professionals and URC staff on laboratory best practices, and provided onsite orientation to laboratory personnel on quality standards and procedures.
  • Supported implementation and evaluation of innovative diagnostic technologies, including GeneXpert, to improve accuracy and timeliness of TB/HIV diagnosis.
  • Strengthened infection prevention and control measures, including biosecurity protocols, across supported health facilities.
  • Analyzed TB/HIV co-infection indicators to inform data-driven interventions and prioritize high-impact activities.
  • Delivered comprehensive, full-time mentorship to laboratory and clinical staff, fostering sustainable improvements in diagnostic service delivery.
  • Prepared detailed field reports, supervision and monitoring documentation, monthly action plans, and progress updates to track implementation and inform strategic planning.

GeneXpert Laboratory Mentor

University Research Co. LLC. (URC)
09.2013 - 06.2015
  • Served as national focal point and mentor for health facilities implementing GeneXpert TB diagnostic technology, ensuring sustained quality and troubleshooting support during rollout of new molecular testing platforms.
  • Provided routine mentorship and oversight to all GeneXpert-equipped laboratories across the country, in collaboration with EHLS and the National TB Control Program (NTCP) quality team.
  • Delivered quarterly monitoring and progress reports to SHLS and NTCP, highlighting performance trends, challenges, and recommendations for improvement.
  • Offered technical assistance for installation, calibration, maintenance, and repair of GeneXpert equipment, ensuring optimal functionality and minimal downtime.
  • Mentored the National TB Reference Laboratory (NTRL) in implementing Quality Management Systems (QMS) and supported efforts toward laboratory accreditation.
  • Oriented and trained newly recruited laboratory staff on GeneXpert operations, maintenance procedures, and quality assurance protocols.
  • Led training sessions for laboratory and clinical personnel to enhance technical and practical competencies in TB diagnostics using GeneXpert technology.
  • Developed and reviewed QA tools, checklists, SOPs, and training materials to support the national GeneXpert quality assurance program, including oversight of external quality assurance (EQA) activities.
  • Participated in operational research and documentation efforts related to the national rollout of GeneXpert, contributing to evidence-based program refinement.
  • Designed tools for monitoring project progress and provided monthly feedback to the URC Monitoring & Evaluation (M&E) office.
  • Established and maintained a national database tracking diagnostic statistics from GeneXpert platforms at supported facilities, serving as the technical focal representative for GeneXpert implementation.
  • Acted as TB Laboratory Advisor and, on multiple occasions, assumed responsibilities as Team Lead/Senior Technical Advisor, demonstrating leadership and strategic oversight.

Laboratory Technologist

Medicines Sans Frontiers (M.S.F) Matsapha Comprehensive Health Care Clinic
01.2011 - 06.2011
  • Supervised and performed a wide range of clinical laboratory tests in accordance with MSF protocols, standard operating procedures, and strict hygiene and safety standards.
  • Managed and mentored Laboratory Assistants, and served as Acting Laboratory Supervisor during periods of absence, ensuring continuity of operations and quality service delivery.
  • Provided on-the-job training and orientation for newly recruited laboratory staff, fostering technical competence and adherence to protocols.
  • Provided oversight and conducted routine diagnostic procedures, including specimen collection guidance (e.g., sputum), and ensured proper handling and processing of samples.
  • Implemented and monitored routine quality control procedures to maintain accuracy and reliability of laboratory results.
  • Collected laboratory data and compiled monthly statistical reports to support program monitoring and decision-making.
  • Contributed to stock management by preparing timely supply orders, tracking monthly consumption, and ensuring availability of essential laboratory commodities.
  • Maintained effective communication within the laboratory team and with partner hospitals, promoting collaboration and coordinated service delivery.
  • Participated in national and international trainings as assigned, contributing to continuous professional development and knowledge exchange.

Laboratory Assistant

Vaal University of Technology
01.2011 - 06.2011
  • Mentored and tutored biomedical students doing Microbiology 1
  • Prepared laboratory and set it up for microbiology practical and Facilitated practical sessions
  • Invigilated during test and exam sessions and assisted focal lecture with marking and evaluation of scripts.
  • Managed stock levels and prepared orders

Student Training Medical Laboratory Technologist

Leratong Hospital – NHLS Clinical Pathology Laboratory
07.2010 - 12.2010
  • Completed six-month in-service training as part of National Diploma qualification, gaining hands-on experience across core laboratory departments including Clinical Chemistry, Microbiology, Haematology, Bacteriology (TB), and Flow Cytometry.
  • Acquired practical skills in specimen handling, diagnostic testing, and laboratory workflows under supervision of qualified laboratory professionals.
  • Successfully completed training manual requirements, compiled and submitted detailed portfolios documenting technical competencies and learning outcomes.
  • Delivered a formal presentation on Nosocomial Infections, demonstrating understanding of infection control principles and their relevance to clinical laboratory practice.

Student Practicing Medical Laboratory Technologist

Mbabane Government National Referral Laboratory
06.2009 - 07.2009
  • Job-shadowing which got me acquainted with haematology, chemistry, microbiology, bacteriology, parasitology, flow-cytometry departments

Education

Public Health

University of Johannesburg
Johannesburg
08-2026

Postgraduate Diploma - Public Health

University of Pretoria
Pretoria
01.2023

Bachelor’s Degree - Medical Laboratory Technology

Vaal University of Technology

National Diploma - Medical Laboratory Technology

Vaal University of Technology
01.2010

Skills

  • Laboratory Systems Strengthening
  • Quality Assurance and Quality Improvement Approaches
  • Supply Chain and Commodity Management
  • Forecasting, quantification, and supply planning for health commodities
  • Capacity Building and Mentorship
  • Program Management and Strategic Planning
  • Outstanding public speaking and presentation skills
  • Proficient in Microsoft Office Suite, Laboratory Information Systems, Quantification Analytics Tools and Client Information Management System
  • Strong written and verbal communication skills in English and siSwati

Accomplishments

  • Led national rollout, implementation and transition of new point of care platforms, including GeneXpert and m-PIMA platforms, improving TB/HIV diagnostic coverage and turnaround times across Eswatini.
  • Certified Trainer for Laboratory Testing procedures, Point of Care Testing and Supply Chain Management, enabling knowledge transfer and sustainable capacity building for healthcare workers.
  • Certified user of Quantification Analytics Tool used for national quantification, forecasting and supply planning of laboratory and pharmaceutical commodities, ensuring uninterrupted supply at all levels of health service delivery
  • Contributed and provided technical assistance in development and ensuring implementation of EHLS Strategic Plan, Guidelines, Policies, QA tools and SOPs
  • Strengthened clinic-laboratory interface processes, enhancing diagnostic efficiency and result utilization in HIV/TB care.
  • Developed and implemented a dashboard to track key laboratory indicators (e.g., turnaround time, rejection rates, and test coverage) and supply chain management kez performance indicators, enabling real-time performance monitoring and targeted interventions.

Timeline

Laboratory and Technologies Advisor

Elizabeth Glazer Pediatric AIDS Foundation (EGPAF)
10.2018 - 03.2025

Associate HSS Advisor: Laboratory and Technologies

Elizabeth Glazer Pediatric AIDS Foundation (EGPAF)
10.2016 - 09.2018

Laboratory/ POC Diagnostics Improvement Advisor

University Research Co. LLC. (URC)
04.2016 - 09.2016

Regional Laboratory Advisor (HIV/TB)

University Research Co. LLC. (URC)
07.2015 - 03.2016

GeneXpert Laboratory Mentor

University Research Co. LLC. (URC)
09.2013 - 06.2015

Laboratory Technologist

Medicines Sans Frontiers (M.S.F) Matsapha Comprehensive Health Care Clinic
01.2011 - 06.2011

Laboratory Assistant

Vaal University of Technology
01.2011 - 06.2011

Student Training Medical Laboratory Technologist

Leratong Hospital – NHLS Clinical Pathology Laboratory
07.2010 - 12.2010

Student Practicing Medical Laboratory Technologist

Mbabane Government National Referral Laboratory
06.2009 - 07.2009

National Diploma - Medical Laboratory Technology

Vaal University of Technology

Public Health

University of Johannesburg

Postgraduate Diploma - Public Health

University of Pretoria

Bachelor’s Degree - Medical Laboratory Technology

Vaal University of Technology

Training

  • Laboratory Quality Systems: Skilled in ISO 15189, SLIPTA/SLMTA frameworks, biosafety, and equipment calibration protocols.
  • Molecular Diagnostics: Proficient in HIV/TB Laboratory Techniques and Methodologies, Clinical Applications, Quality and Safety Practices
  • Supply Chain Management: Trained in quantification, forecasting, inventory control, and LMIS-based procurement systems.
  • Monitoring & Evaluation: Experienced in health data analysis, performance tracking, and strategic planning.
  • Capacity Building: Adept at training and mentoring laboratory staff and coordinating with health sector stakeholders.
  • Health Systems Strengthening: Knowledgeable in emergency response frameworks and integrated service delivery.
  • Project & Program Management: Familiar with PMD Pro principles and donor-funded program implementation.

References

Sindisiwe, Dlamini, Chief Medical Laboratory Technologist _ Eswatini Health Laboratory Services (EHLS)

Contacts: +268 2404 2190, +268 2404 1930, +268 7604 6747, sindydlamini36@yahoo.com


Ms Thembie Masuku, Director Capacity Building, Transition & Sustainability _ Elizabeth Glaser Pediatric AIDS Foundation (EGPAF)
Contacts: Tel: 00268 2404 8081/ 2404 1661 | Mobile +268 78023833| 


Dr Christopher Makwindi, Country Director _ Elizabeth Glaser Pediatric AIDS Foundation (EGPAF)
Contacts: Tel: 00268 2404 8081/ 2404 1661 | Mobile +268 78023828| cmakwindi@pedaids.org

Hobbies and Interests

Table soccer, Tennis, Reading, Travelling

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