Neliswa Simelane
Mbabane
Summary
Results-driven Business Development Officer with 3+ years in customer-focused roles and proven success driving revenue growth, building client relationships, and exceeding sales targets. Skilled in prospecting, negotiating, and closing deals in insurance and investment sectors. Known for leveraging data-driven strategies and delivering a customer-first approach.
Overview
14
14
years of professional experience
Work History
Business Development Officer
Old Mutual
07.2024 - Current
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
- Manages all contracted client deliveries and maintains client relationships.
- Takes responsibility for the delivery of a superior service to clients and promptly addresses service related concerns.
- Collaborates effectively with others to achieve personal results.
- Builds key relationships with industry players.
- Handle the financial advice process within a specific client segment, ensuring alignment with their goals and values.
- Sell Unit Trust and other Asset Management products and services directly to customers and corporates while following standard protocols.
- Conducts presentations to clients.
- Takes responsibility for achieving business unit sales targets and assists to grow market share.
Customer Service Consultant
Old Mutual
06.2020 - 06.2024
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Provided exceptional customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Resolved customer issues and, at times, applied problem-solving skills to achieve satisfactory outcomes.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Monitored email to promptly respond to customer enquiries.
- Built rapport with customers through courteous and professional communications.
Sales Agent
Liberty Life Eswatini
05.2019 - 12.2020
- Achieved monthly sales targets through strategic planning, customer engagement, and effective communication.
- Delivered engaging sales pitches to promote the products and services of the company.
- Cold called customers to build lead database.
- Secured new clients through targeted prospecting and networking.
- Provided after-sales support to clients, resolving issues efficiently and maintaining positive business relationships.
Sales Advisor
Old Mutual Eswatini
08.2017 - 05.2019
- Delivered compelling sales pitches to diverse audiences.
- Consistently achieved sales targets.
- Identified customer needs through effective questioning and recommended appropriate products.
- Built exceptional customer satisfaction by delivering friendly service.
- Collaborated with team members to share best practices and improve overall sales performance.
- Adapted sales techniques to align with evolving consumer behaviours and preferences.
- Followed brand guidelines to provide consistent customer experience.
- Developed and maintained strong relationships with clients to foster repeat business and referrals.
- Provided accurate quotes and price information to inform customer decision-making.
- Delivered exceptional customer follow-up support for enhanced service.
Laboratory Analyst
Ubombo Sugar
05.2013 - 06.2014
- Assisted in the preparation of laboratory reagents and solutions for use in analytical tests.
- Prepared samples accurately for different testing techniques.
- Ensured testing equipment, tools and environments were regularly cleaned and sterilised to eliminate contamination issues.
- Conducted precise analytical testing on a variety of samples to determine chemical composition.
- Worked closely with quality control teams to identify and rectify any anomalies in test outcomes.
- Calibrated laboratory equipment to precise specifications for accurate analysis.
- Wrote technical papers and submitted lab reports to explain scientific process, enumerate tests conducted and provide results.
Laboratory Analyst Intern
Ubombo Sugar
06.2011 - 06.2012
- Assisted in the preparation of laboratory reagents and solutions for use in analytical tests.
- Prepared samples accurately for different testing techniques.
- Ensured testing equipment, tools and environments were regularly cleaned and sterilised to eliminate contamination issues.
- Conducted precise analytical testing on a variety of samples to determine chemical composition.
- Worked closely with quality control teams to identify and rectify any anomalies in test outcomes.
- Calibrated laboratory equipment to precise specifications for accurate analysis.
- Wrote technical papers and submitted lab reports to explain scientific process, enumerate tests conducted and provide results.
Education
No Degree - Chemical Engineering
Vaal University of Technology
Vanderbijl Park, South AfricaIGCSEs -
Bahai' High School
Mbabane, Eswatini12-2004
Skills
- Client management
- Identifying sales opportunities
- Sales closing techniques
- Direct selling
- Customer-focused
- Consultative selling
- Customer Service
- Client negotiation
- Customer relationship management
- Initiative taking
- Customer retention tactics
- Sales pipeline building
Timeline
Business Development Officer
Old Mutual
07.2024 - Current
Customer Service Consultant
Old Mutual
06.2020 - 06.2024
Sales Agent
Liberty Life Eswatini
05.2019 - 12.2020
Sales Advisor
Old Mutual Eswatini
08.2017 - 05.2019
Laboratory Analyst
Ubombo Sugar
05.2013 - 06.2014
Laboratory Analyst Intern
Ubombo Sugar
06.2011 - 06.2012
No Degree - Chemical Engineering
Vaal University of Technology
IGCSEs -
Bahai' High School
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