Summary
Overview
Work History
Education
Skills
Certification
Work Availability
References
Timeline
Generic
Zipho Saphiwa Dlamini

Zipho Saphiwa Dlamini

Mbabane

Summary

Technical support professional with focus on IT Infrastructure Support, bringing valuable experience in diagnosing and resolving hardware issues. Known for consistent reliability and adaptability in dynamic environments, fostering teamwork and delivering high-quality results. Key strengths include technical troubleshooting, effective communication, and proactive approach to problem-solving.

Overview

8
8
years of professional experience
3
3
Certificate

Work History

Officer, Infrastructure Engineer – Hardware & Software

Standard Bank
06.2018 - 03.2024
  • Led the successful migration of existing user mailboxes to the cloud, increasing operational efficiency and collaboration
  • Successfully deployed new workstations in branches for frontline employees, reducing ques and customer complaints significantly
  • Successfully decommissioned old hardware, minimizing risks and decreasing the total cost of ownership of legacy systems
  • Reduced customer calls and complaints by implementing a self-service password reset (SSPR) solution
  • Orchestrated a seamless transition for 500+ workstations to a new operating system
  • Played a key role in the planning and execution of a new Robotics solution that automated manual processes, resulting in a reduction of manual processes
  • Flawlessly maintained and updated inventory of IT resources
  • Achieved +80% compliance on End-of-life Windows operating systems
  • Played a key role in the Localization of client automated Email statements, reducing costs and dependencies

Cash Officer Bulk Teller

Standard Bank
05.2017 - 05.2018

Direct Sales Agent (Contract)

Standard Bank
04.2016 - 04.2017

IT Technician (Part Time)

Family Life Association
02.2016 - 05.2016
  • Assisted with software implementation, testing and training, leading to successful adoption of new IT initiatives
  • Answered end user inquiries pertaining to computer hardware and software, providing timely solutions to ensure minimal downtime
  • Addressed and resolved IT incidents and requests promptly resulting in an increase in customer satisfaction and productivity
  • Consistently exceeded expectations for end-user onboarding, providing them with technical support and training and leading to a 95% customer satisfaction rating

IT and Graphic Design Specialist (Full Time)

Pronto Trading (Pty) Ltd
09.2015 - 12.2015
  • Conceptualized and created unique logos, brochures, and other visuals with engaging graphics and content for reputable companies
  • Edited visuals for both print and web media, ensuring all designs met internal quality standards
  • Installed and maintained hardware and software, including printers, scanners and email clients
  • Assisted in the development and execution of new visual design concepts, resulting in a positive impact on the company's overall performance
  • Produced exceptional promotional graphics, including calendar and diaries, for a reputable company which led to a tender award for the company
  • Developed custom illustrations and graphics tailored to client specifications, ensuring their satisfaction and repeat business.
  • Utilized advanced software tools such as Adobe Creative Suite to produce cutting-edge graphic designs for clients in various sectors.

Education

Bachelor of Science - Computer Science

Atlantic International University
Honolulu, United States Of America
12.2020

ABMA Diploma Level 5 - Computer Engineering

Mananga Centre For Regional Integration And Management Development
Eswatini
12.2015

Diploma - Interactive & Multimedia Design

Limkokwing University of Creative Technology
Malaysia
12.2012

High School Diploma -

Sisekelo High School
Eswatini
12.2009

Skills

  • Microsoft Office 365
  • Adobe Photoshop
  • Branding and identity
  • Problem-solving abilities
  • Remote support
  • Application support
  • IT infrastructure planning
  • Disaster recovery planning
  • Customer support
  • Virtualization technologies
  • Hardware configuration
  • Project management
  • Incident management
  • Technical support
  • Hardware upgrades
  • Software installation
  • Customer service
  • Windows Server Administration
  • Desktop Support
  • Windows OS support
  • Troubleshooting and diagnosis
  • IT Asset Management
  • Azure active directory
  • Active Directory management

Certification

  • Amazon Web Services (AWS) Certified Cloud Practitioner - Amazon Web Services.
  • Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
  • IT Management - University of Cape Town
  • Microsoft Office 365 Exchange Admin Training – Mecer Inter-Ed
  • CCNA 200-301 Training – Mecer Inter-Ed
  • ITIL 4 Foundation Training – Foster-Melliar
  • MCSA Server 2016 (MCSA-70-740, 70-741, 70-742) Training – SOFTTECH College
  • BMC Remedy Incident & Change Management – Standard Bank Group

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

References

Available on request.

Timeline

Officer, Infrastructure Engineer – Hardware & Software

Standard Bank
06.2018 - 03.2024

Cash Officer Bulk Teller

Standard Bank
05.2017 - 05.2018

Direct Sales Agent (Contract)

Standard Bank
04.2016 - 04.2017

IT Technician (Part Time)

Family Life Association
02.2016 - 05.2016

IT and Graphic Design Specialist (Full Time)

Pronto Trading (Pty) Ltd
09.2015 - 12.2015

Bachelor of Science - Computer Science

Atlantic International University

ABMA Diploma Level 5 - Computer Engineering

Mananga Centre For Regional Integration And Management Development

Diploma - Interactive & Multimedia Design

Limkokwing University of Creative Technology

High School Diploma -

Sisekelo High School

Similar Profiles

CREATE PROFILE
Zipho Saphiwa Dlamini