Zain Zaidi

• Creating development plans and forecasting sales targets and growth projections
• Identifying market opportunities through meetings, networking and other channels
• Meeting existing and potential clients and building positive relationships
• Liaising with colleagues to develop sales and marketing strategies
• Preparing financial projections and sales targets
• Attending events such as exhibitions and conferences
• Preparing sales presentations and participating in sales meetings
• Producing reports for management
• Training business developers and sales colleagues
• Working in a client’s business or in an office.

• Performed research to uncover potential target areas, markets and industries.

• Performed client research and identified opportunities for account growth, account penetration and market expansion.

• Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.

• Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.

• Represented company and promoted products at conferences and industry events.

• Kept meticulous client notes and updated account information in company databases.

• Negotiated and closed long-term agreements with new clients in assigned territory.

• Collected data and performed customer needs analysis.

• Created reports and presentations detailing business development activities.

• Taught consultative selling techniques to new and existing staff members to build expertise.

• Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.

• Scheduled and implemented product promotions in accordance with available inventory and staff resources.

• Completed and submitted monthly and yearly reports to support executive decision making.

• Overlooked sales, service and repairs of all IT equipment & consumer electronics.
• Received training on and implemented Intuits QuickBooks Financial software.
• Responsible for monitoring stock levels, ordering new stock and ensuring that data being captured in the correct manner on the point-of-sale system.
• Responsible for all company related marketing, including designing and publishing of advertisements in various media publications.
• Processing monthly sales reports for department.
• Responsible for processing sales, orders and inventory management.
• Provided software tutorials and system training to clients.
• Received technical training on hardware products.
• Issuing Job Cards and giving feedback to end-users

• Interpreted sales and pricing policies to departmental personnel and customers.

• Reviewed customer service agreements for terms and conditions pricing and accuracy.

• Met with clients, delivering presentations and educating on product and service features and offerings.

• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.

• Analyze, resolve, respond to, and document end user inquiries

• Install desktop/Laptop software using approved tools

• Troubleshoot operating system

• Troubleshoot basic connection issues with LAN

• Maintain and contribute to a knowledge base

• Coordinate hardware warranty repair

• Escalate to 3rd party vendors when necessary

• Responsible for raising and coordinating problem management

issues

• Perform additional tasks (end user/infra related) when required

• Participate in projects