Xolile Pholile Sibiya
Mbabane
Summary
Proven Sales Consultant with a track record of exceeding sales goals and fostering customer relationships at CTM Matsapha. Skilled in customer service and time management, adept at enhancing customer satisfaction and loyalty through effective communication and problem-solving. Achieved consistent sales growth by leveraging product knowledge and CRM skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Consultant Cashier, Receiving Clerk.
CTM Matsapha
09.2018 - 03.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximized customer retention by resolving issues quickly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Conducted research to address shipping errors and packaging mistakes.
Cashier
Pick and Pay
02.2002 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
CUSTOM MOTORS
03.2012 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
BHUNYA HIGH SCHOOL
BHUNYA ESWATINI01-1995
Skills
- Time management
- Customer relationship management
- Exceeds sales goals
- Customer relationship building
- Product and service knowledge
- Customer service
Certification
Computer clerk career diploma -
Academy of learning from Louis Botha Avenue Gauteng
Timeline
Sales Consultant Cashier, Receiving Clerk.
CTM Matsapha
09.2018 - 03.2024
Cashier
CUSTOM MOTORS
03.2012 - 09.2018
Cashier
Pick and Pay
02.2002 - 02.2011
High School Diploma -
BHUNYA HIGH SCHOOL
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