Welile Nokuthula Dlamini

Duties

• Helping elderly as well as people with learning disabilities to carry out their normal everyday activities, such as getting up in the morning, cleaning, preparing meals, washing, getting dressed and eating
• Assisting clients with taking medication as well as collecting it from the pharmacy
• Providing companionship and helping clients with taking walks around the residence
• Redirecting-reassuring and calming down residents with learning disabilities when they present challenging behaviour
• Keeping clients and their information safe; providing companionship to the residents
• Monitoring the general physical and emotional condition of the residents
• Observe, monitor and record clients’ physical and emotional well-being, and promptly report any changes to senior staff.
• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Maintained clean environment with due consideration to health and safety issues and infection control policy.

• Educated customers on use of banking website and mobile apps.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Monitored and reported suspicious activity in line with bank security policies.

• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
• Audited documentation to identify errors and documented findings for review and action.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Provided primary customer support to internal and external customers.