TENELE LUSHABA
Consultant Customer Service
Mankayane
Summary
Innovative ,detailed-oriented, dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Consultant Customer Service
Standard Bank Eswatini
Nhlangano
09.2019 - Current
- Assisting customers with Digital Banking
- Deliver qualitative Customer service
- Unayo Branch Champion
- Handling Telephone Calls
- Open and maintain customers accounts
- Provide primary customer support to customers
- Handling customers complaints
- Informing customers about company products or services
ATM Distributor
Standard Bank Eswatini
Nhlangano
04.2019 - 08.2019
- Sales and service Support
- Assisting Customers with Digital Banking
- Customer Assistance
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Data Capturer
KP Technologies
Johannesburg
02.2017 - 09.2018
.Data Capturing
.Office Management
.Filling
.Provide clerical and administrative support
Education
Information Technology
Diploma in Information Technology
Pc Training And Business College 05.2001 -
Skills
Microsoft Office [excel PowerPoint, Word) Digital Banking ,Customer Service ,Team Work Skills, Problem Solving , Cloud Computing ,Robotics
Certification
Cisco Certified Network Associate
Additional Information
Current Studies
AWS Solutions Architect
Low Code Automation Certification
Timeline
Consultant Customer Service
Standard Bank Eswatini
09.2019 - Current
ATM Distributor
Standard Bank Eswatini
04.2019 - 08.2019
Data Capturer
KP Technologies
02.2017 - 09.2018
Information Technology
Diploma in Information Technology
05.2001 -