An experienced communications and admin professional, with eight years experience optimizing productivity, efficiency and service quality. Highly dependable, versatile, ethical and reliable support specialist with experience supporting executives in high paced environments. Works effectively with cross functional teams in ensuring operational and service excellence. Dedicated to providing exceptional administrative services in office environments, demonstrating a high-level of professionalism and attention to detail. Dedicated to execute tasks while balancing competing deadlines.
Work History
Program Assistant
United Nations Development Program
01.2024 - Current
Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments.
Supported the development of new programs through thorough research and analysis of industry trends.
Strengthened communication between team members by establishing clear channels for information sharing.
Compiled data from various sources to provide comprehensive reports for senior management decisionmaking.
Facilitated smooth transitions during periods of organizational change by effectively communicating expectations to all stakeholders involved.
Implemented a centralized record-keeping system that improved overall data accuracy and accessibility for team members.
Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Managed both digital and physical filing systems and retrieved documents as required.
Personal Assistant
Eswatini Railways
01.2016 - Current
Selected as a Change Management agent
Serving as a Sharepoint Champion for the section
Nominated as a SHEQ Champion, monitoring the Sections’s Quality objectives
Awarded Employee of the Year Runner-Up 2021/22
Enhance executive productivity by managing schedules, organizing meetings, and overseeing correspondence.
Streamline communication for better efficiency between executive and team members by acting as a liaison.
Maintain confidentiality and discretion while handling sensitive information relevant to company operations.
Improve time management of the executive through effective prioritization and organization of tasks.
Manage travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Assist in the preparation of presentations and reports, contributing to well-informed decision-making.
Facilitated smooth office operations by managing supplies inventory.
Contribute to a positive work environment through a professional demeanor and strong interpersonal skills.
Develop relationships with key stakeholders, fostering trust and rapport within the network of contacts.
Serve as the first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Collaborate with other support staff in coordinating joint projects or covering workload during absences.
Aide executive in personal tasks such as scheduling appointments or running errands when needed.
Ensure a well-maintained professional image both internally and externally through diligent representation of executives.
Attend meetings, take notes, and track action items.
Communicate with internal departments, vendors, and contractors to receive orders and invoices and raise electronic requisitions, and maintain adequate stock levels.
Experience with productivity tools such as Teams and ACCPAC.
Handle monthly, quarterly, and annual reports to update and track business performance
Support corporate marketing events and participate in exhibitions for the company’s promotions
Execute e-filing systems to improve document organization and management
Marketing Assistant
Ubombo Sugar
06.2015 - 12.2015
Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
Communications Intern
Elizabeth Glaser Paediatric AIDS Foundation
11.2014 - 05.2015
Assisted in the development of internal and external communication strategies, resulting in improved stakeholder relations.
Supported public relations campaigns by coordinating media outreach efforts and securing placements in target outlets.
Boosted website traffic with search engine optimization techniques and well-crafted content.
Organized community events to increase brand presence in local markets and foster positive relationships with stakeholders.
Facilitated effective communication between departments, improving collaboration and team dynamics within the organization.
Analyzed metrics from communication initiatives to optimize future efforts and maximize impact on target audiences.
Edited written materials for consistency, clarity, grammar, and punctuation while adhering to company style guidelines.
Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
Provided logistical support at corporate events such as trade shows or conferences, ensuring seamless execution of promotional activities.
Maintained an up-to-date media list for efficient press outreach during newsworthy events or announcements.
Assisted in the evaluation of communication tactics, identifying areas for improvement and providing recommendations to enhance overall effectiveness.
Helped with photo and video production and performed visual and sound editing tasks.
Wrote and distributed press releases and social media content for clients and company.
Assisted with marketing strategy development to increase public awareness and customer engagement.
Built strong relationships with media outlets and communications professionals to expand personal network.
Supported public relations managers with writing, researching and preparation of materials
Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
Produced and distributed brochures, newsletters and press kits.
Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions.
Acted as a liaison between communities and the organization
Developed ideas and opportunities for feature articles and other Public Relations activities that promote awareness of the organization and its services, programs and values
Created an internal communications publication (newsletter) to aid communication methods
Responded to media enquiries and attended media briefings for adverts and other publicity projects
Engaged local communities to educate on the organization’s programs
Management of events and branding where necessary (especially during outreaches) to enhance the organization’s brand identity
Collaborated with my manager to create effective communication strategies
Produced a number of brochures for infant feeding for the Ministry of Health whilst under EGPAF in conjunction with SINAN and UNICEF
Student Ambassador
Limkokwing University Of Creative Technology
08.2013 - 05.2015
Increased student engagement by organizing and leading campus tours for prospective students and their families.
Enhanced university reputation by representing the institution at various events, including open houses and college fairs.
Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation week activities.
Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
Promoted diversity and inclusivity on campus through involvement in multicultural events and initiatives.
Supported student success by offering peer-to-peer mentorship, sharing study tips, and advising on course selection.
Strengthened the sense of community on campus by organizing social events and activities for fellow Student Ambassadors.
Enhanced collaboration among Student Ambassadors by facilitating group meetings, resulting in improved team cohesion and effectiveness.
Gained valuable public speaking experience through regular presentations to diverse audiences about the benefits of attending the university.
Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
Assisted with recruitment efforts for future Student Ambassadors by utilizing personal networks and engaging potential candidates during campus events.
Answered questions from visitors and potential students about university life.
Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
Collaborated with other departments to promote student engagement.
Represented university interests and values at various campus events and activities.
Conducted media relations and responded to media requests for information.
Contributed to the increasing diversity of the student body through interaction with prospective students during job fairs and pre-enrolment activities
Demonstrated the ability to handle confidential and sensitive information with integrity, discretion and tact
Practiced events management as support staff for the National Arts & Culture Awards, MTN Joyous Celebration and the MTN Bushfire
Worked as an FNB Online App Ambassador
Youth Volunteer
Family Life Association Of Swaziland
01.2011 - 12.2012
Enhanced youth engagement by organizing and implementing community outreach programs.
Boosted volunteer participation by developing targeted recruitment strategies.
Improved program efficiency through streamlined scheduling and event coordination.
Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
Inspired youth to take on leadership roles within the organization by providing mentorship and guidance.
Promoted a culture of inclusivity among all participants, fostering open communication and mutual respect between volunteers from diverse backgrounds.
Collaborated effectively with fellow team members to plan successful events that met organizational objectives while engaging the community.
Answered visitor questions and shared details about special programs and experiences.
Provided positive role modeling for youngsters through dress and personal behavior.
Cultivated and maintained relationships with community members to facilitate outreach activities.
Participated in outreaches and community service programs
Wrote plays and short stories for peer educational purposes
Cultivated public speaking through Sexual Health peer education
Voice over artist for FLAS radio advertisements
Guest on pre-recorded FLAS youth radio programmes
Adhered to volunteering policies and code of conduct
