Summary

Overview

Work History

Education

Skills

References

Timeline

Sandile Mafanufikile Fakudze

Mankayane

Summary

I am a humble, highly organised and agile individual with a vast experience in customer service and coordination. I have a passion for customer satisfaction and can go beyond the call of duty to achieve this. I am resourceful, a self-starter and can set, achieve and exceed set goals within set timelines without supervision.

Overview

years of professional experience

Language

Work History

Transport Manager

Eagles Transport and Logistics

01.2018 - Current

Coordinating safe and timely transportation of clients across local and regional routes for routine and special trips.
Ensuring all vehicle maintenance, licensing, insurance, and permit renewals are done timeously
Organising tours and ensured efficient scheduling and dispatching of drivers
Leading safety briefings and facilitated driver team meetings to communicate policy adherence.
Skilled in long-distance and cross-country driving within Lesotho, Botswana, South Africa, and Mozambique, utilizing advanced GPS tools for optimized travel and delivery coordination.
Coordinating administrative duties including invoicing, quotations, filing, and banking
Cultivating customer relationships for new business
Contact person for bookings for clients
Monitor vehicle routes using cartrack and making follow ups on irregularities
Developing marketing outreach and CSR initiatives within the tourism sector
Maintaining strong relationships with tourism industry stakeholders
Oversaw daily transport operations, ensuring timely and efficient delivery of goods.
Developed and implemented strategic logistics plans, enhancing route optimization.
Managed vendor relationships, negotiating contracts to reduce operational costs.
Led cross-functional teams in process improvement initiatives, increasing service reliability.
Mentored junior staff, promoting best practices in transport safety and compliance.
Enhanced customer satisfaction through proactive communication and effective issue resolution.
Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed.
Negotiated contracts to secure favorable rates and terms.

Data Collector

Ministry of Agriculture (Food Aid Program)

07.2017 - 09.2017

Collecting data on crop production from farmers
Analyze data and make recommendation for Government
Collected data on agricultural practices to support food aid program initiatives.
Conducted surveys and interviews with farmers to gather insights on food security challenges.
Analyzed data trends to identify areas for program improvement and resource allocation.
Coordinated with local stakeholders to enhance community engagement in food aid efforts.
Guaranteed timely submission of accurate data by diligently adhering to project timelines and goals.
Ensured high-quality data acquisition by strictly following guidelines and maintaining meticulous attention to detail.
Created spreadsheets for more efficient recordkeeping.
Analyzed current data records to provide detailed reports.

Data Collector / Enumerator

Central Statistics –Ministry of Economic Planning and Development

04.2017 - 06.2017

Data collection on population
Submitting data to the Ministry of Economic Planning and Development
Collected and verified data from diverse sources to ensure accuracy and reliability.
Conducted face-to-face interviews to gather demographic information from respondents.
Analyzed collected data to identify trends and patterns for reporting purposes.
Utilized statistical software to process and interpret survey results effectively.
Collaborated with team members to enhance data gathering methodologies and improve efficiency.
Ensured compliance with data privacy regulations during all stages of data collection.
Complied with ethical guidelines by maintaining confidentiality of respondent information at all times during the enumeration process.

Youth Programmes Coordinator

LoveMatters at Don Bosco Youth Centre

01.2011 - 01.2016

Handling bookings for the center
Availing professionals to facilitate on sensitive subjects
Facilitation on various subjects such as HIV/AIDS Education, Xenophobia, Human Rights and Religion
Coordinating and developing team building events for the youth
Coordinated community outreach programs to enhance youth engagement and participation.
Developed and implemented training sessions for staff and volunteers to improve service delivery.
Managed scheduling and logistics for events, ensuring seamless execution and resource allocation.
Collaborated with local organizations to foster partnerships and expand program offerings.
Gathered and organized materials to support operations.
Conducted comprehensive market research to inform strategic planning.
Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Implemented project management techniques to overcome obstacles and increase team productivity.

Restaurant Manager

Simanjemanje Grocery and Restaurant (Mankayane)

01.2008 - 01.2010

Ordering stock for both establishments;
Developing menus to suit customer needs;
Maintaining payroll records including making statutory deductions and remitting them to relevant parastatals.
Oversaw daily restaurant operations to ensure exceptional customer service and food quality.
Managed inventory and supply chain processes to optimize cost efficiency and minimize waste.
Trained and mentored staff to enhance performance and foster a positive work environment.
Implemented operational procedures that improved service speed and customer satisfaction.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Motivated staff to perform at peak efficiency and quality.
Purchased food and cultivated strong vendor relationships.

Education

Certificate - Front Office Management

Citec Executive Training Centre

01.2007

O'level Certificate - undefined

Cana High School

01.2003

Skills

Computer literate: Ms Word, Ms Excel, Ms Publisher, PowerPoint, Outlook, Intel World Multimedia

Marketer

Educator/Facilitator

Driving Code 14 (Light and Heavy-Duty Motor Vehicle)

Defensive Driving & Route Planning

Vehicle Maintenance Knowledge

Fleet & Permit Management

Administrative & Financial Coordination

Customer Service & Communication

Familiarity with Eswatini/SADC Regional Routes

Team Leadership & Safety Facilitation

Fluency in English and Siswati

Driver management

Fleet management

Transportation regulations

Safety regulations implementation

Teamwork

Team leadership

Multitasking