Sandile Mafanufikile Fakudze
Mankayane
Summary
I am a humble, highly organised and agile individual with a vast experience in customer service and coordination. I have a passion for customer satisfaction and can go beyond the call of duty to achieve this. I am resourceful, a self-starter and can set, achieve and exceed set goals within set timelines without supervision.
Overview
18
18
years of professional experience
1
1
Language
Work History
Transport Manager
Eagles Transport and Logistics
01.2018 - Current
- Coordinating safe and timely transportation of clients across local and regional routes for routine and special trips.
- Ensuring all vehicle maintenance, licensing, insurance, and permit renewals are done timeously
- Organising tours and ensured efficient scheduling and dispatching of drivers
- Leading safety briefings and facilitated driver team meetings to communicate policy adherence.
- Skilled in long-distance and cross-country driving within Lesotho, Botswana, South Africa, and Mozambique, utilizing advanced GPS tools for optimized travel and delivery coordination.
- Coordinating administrative duties including invoicing, quotations, filing, and banking
- Cultivating customer relationships for new business
- Contact person for bookings for clients
- Monitor vehicle routes using cartrack and making follow ups on irregularities
- Developing marketing outreach and CSR initiatives within the tourism sector
- Maintaining strong relationships with tourism industry stakeholders
- Oversaw daily transport operations, ensuring timely and efficient delivery of goods.
- Developed and implemented strategic logistics plans, enhancing route optimization.
- Managed vendor relationships, negotiating contracts to reduce operational costs.
- Led cross-functional teams in process improvement initiatives, increasing service reliability.
- Mentored junior staff, promoting best practices in transport safety and compliance.
- Enhanced customer satisfaction through proactive communication and effective issue resolution.
- Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed.
- Negotiated contracts to secure favorable rates and terms.
Data Collector
Ministry of Agriculture (Food Aid Program)
07.2017 - 09.2017
- Collecting data on crop production from farmers
- Analyze data and make recommendation for Government
- Collected data on agricultural practices to support food aid program initiatives.
- Conducted surveys and interviews with farmers to gather insights on food security challenges.
- Analyzed data trends to identify areas for program improvement and resource allocation.
- Coordinated with local stakeholders to enhance community engagement in food aid efforts.
- Guaranteed timely submission of accurate data by diligently adhering to project timelines and goals.
- Ensured high-quality data acquisition by strictly following guidelines and maintaining meticulous attention to detail.
- Created spreadsheets for more efficient recordkeeping.
- Analyzed current data records to provide detailed reports.
Data Collector / Enumerator
Central Statistics –Ministry of Economic Planning and Development
04.2017 - 06.2017
- Data collection on population
- Submitting data to the Ministry of Economic Planning and Development
- Collected and verified data from diverse sources to ensure accuracy and reliability.
- Conducted face-to-face interviews to gather demographic information from respondents.
- Analyzed collected data to identify trends and patterns for reporting purposes.
- Utilized statistical software to process and interpret survey results effectively.
- Collaborated with team members to enhance data gathering methodologies and improve efficiency.
- Ensured compliance with data privacy regulations during all stages of data collection.
- Complied with ethical guidelines by maintaining confidentiality of respondent information at all times during the enumeration process.
Youth Programmes Coordinator
LoveMatters at Don Bosco Youth Centre
01.2011 - 01.2016
- Handling bookings for the center
- Availing professionals to facilitate on sensitive subjects
- Facilitation on various subjects such as HIV/AIDS Education, Xenophobia, Human Rights and Religion
- Coordinating and developing team building events for the youth
- Coordinated community outreach programs to enhance youth engagement and participation.
- Developed and implemented training sessions for staff and volunteers to improve service delivery.
- Managed scheduling and logistics for events, ensuring seamless execution and resource allocation.
- Collaborated with local organizations to foster partnerships and expand program offerings.
- Gathered and organized materials to support operations.
- Conducted comprehensive market research to inform strategic planning.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Restaurant Manager
Simanjemanje Grocery and Restaurant (Mankayane)
01.2008 - 01.2010
- Ordering stock for both establishments;
- Developing menus to suit customer needs;
- Maintaining payroll records including making statutory deductions and remitting them to relevant parastatals.
- Oversaw daily restaurant operations to ensure exceptional customer service and food quality.
- Managed inventory and supply chain processes to optimize cost efficiency and minimize waste.
- Trained and mentored staff to enhance performance and foster a positive work environment.
- Implemented operational procedures that improved service speed and customer satisfaction.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
Education
Certificate - Front Office Management
Citec Executive Training Centre
01.2007
O'level Certificate - undefined
Cana High School
01.2003
Skills
Computer literate: Ms Word, Ms Excel, Ms Publisher, PowerPoint, Outlook, Intel World Multimedia
References
- Bongani, Dlamini, Managing Director, eaglezconnect@gmail.com, 7602 4437, 7902 4437, Eagles Transport and Logistics
- Phumelele, Dlamini, ESRIC Agent, trea.dlamini@gmail.com, 7602 9447, 7902 9447
- Victor, Ndlovu, Former - Bosco Youth Centre Programmes Director, +27 719589140
Timeline
Transport Manager
Eagles Transport and Logistics
01.2018 - Current
Data Collector
Ministry of Agriculture (Food Aid Program)
07.2017 - 09.2017
Data Collector / Enumerator
Central Statistics –Ministry of Economic Planning and Development
04.2017 - 06.2017
Youth Programmes Coordinator
LoveMatters at Don Bosco Youth Centre
01.2011 - 01.2016
Restaurant Manager
Simanjemanje Grocery and Restaurant (Mankayane)
01.2008 - 01.2010
O'level Certificate - undefined
Cana High School
Certificate - Front Office Management
Citec Executive Training Centre