Phindile Mavimbela
Mbabane
Summary
Dynamic operations professional with a proven track record at Standard Bank Eswatini , excelling in operational risk management and team leadership. Skilled in optimizing procedural efficiency and fostering strong relationships, I drive impactful results through effective decision-making and cross-functional collaboration, ensuring continuous improvement and operational excellence.
Overview
30
30
years of professional experience
Work History
Officer , Operations Control
Standard Bank Eswatini
04.2019 - Current
- Implement and monitor adherence to operational risk management frameworks , policies and procedures .
- Review and analyze operational processes to identify inefficiencies , control weaknesses, and areas for improvement .
- Engage with various stakeholders
Loss Control Officer
Standard Bank Eswatini
11.2012 - 04.2019
- Ensure operational incidents are logged
- Conduct root cause analyses for incidents and implement corrective na preventative actions .
- Ensuring losses are accounted for .
- Maintain records of all insurance policies for the bank .
Team Leader Customer Service / Tellers
Standard Bank Eswatini
07.2003 - 10.2012
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Consultant
Standard Bank Eswatini
05.2000 - 06.2003
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
Enquires Clerk, Teller, ATM Custodian
Standard Bank Eswatini
05.1995 - 04.2000
- Responsible for providing excellent customer service by responding to and resolving inquires from clients .
- Accurately and efficiently process routine financial transactions for customers .
- ATM cash management and functionality .
Education
Associate of Arts - A.A.T. Level 3
Eswatini College of Technology
MbabaneSkills
- Strong Relationship Management
- Cross-Functional Collaboration
- Leadership Development
- Procedural Efficiency Optimization
- Effective Team Contributor
- Detail-Oriented
- Decision making
Timeline
Officer , Operations Control
Standard Bank Eswatini
04.2019 - Current
Loss Control Officer
Standard Bank Eswatini
11.2012 - 04.2019
Team Leader Customer Service / Tellers
Standard Bank Eswatini
07.2003 - 10.2012
Customer Consultant
Standard Bank Eswatini
05.2000 - 06.2003
Enquires Clerk, Teller, ATM Custodian
Standard Bank Eswatini
05.1995 - 04.2000
Associate of Arts - A.A.T. Level 3
Eswatini College of Technology
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