Patience Matsenjwa
Manzini,Manzini
Summary
Compassionate Caregiver highly with experience scheduling activities and exercises to enrich patients. Committed to providing quality care and practicing safety and hygiene standards. Patient, reliable and willing to go extra mile to help patients.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Caregiver
Hospice at Home
Matsapha, Manzini
2022.01 - Current
- Promoted community participation by accompanying service users to outings and events.
- Completed housekeeping from hoovering to changing bed linen.
- Minimised hospital admissions by observing resident reactions to medication and treatments, promptly reporting abnormalities to healthcare team.
- Participated in ongoing training to enhance care delivery.
- Monitored and recorded vital signs, raising causes of concern to appropriate personnel.
Personal Carer
Nxumalo Family
Pigg's Peak, Pigg's Peak
2018.06 - 2021.12
- Maintained clean and orderly environment by performing domestic duties including meal preparation, bathing client and housekeeping.
- Conducted effective handovers with 2 team members to communicate [Type] information.
- Improved social health by promoting participation in hobbies and social interests.
- Submitted reports to manager regarding client condition updates.
Pharmacy Assistant
Dignity Pharmacy
Manzini, Manzini
2017.09 - 2018.05
- Greeted customers and provided friendly, knowledgeable healthcare advice and service.
- Minimised patient waiting times through excellent prioritisation and multitasking.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Merchandised counters with attractive displays to increase pharmacy sales.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
Waitress
Jerk King Caribbean Restaurant
Toronto, Ontario
2013.06 - 2016.12
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Housekeeping Attendant
Metropolitan Hotel
Toronto, Ontario
2010.09 - 2012.01
- Achieved customer satisfaction rating of 22% by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Reduced lost property on site by 15% by improving lost and found procedures.
- Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures.
- Cleaned 12 assigned guestrooms to exceptionally high standard.
Education
care certificate - Healthcare
CPD online College
Eswatini 2022.06 - 2022.06
AAT Level2 - Accounts
Workers College
2006.06 - 2008.06
GCSEs - High School
Ntfonjeni National High School
Eswatini 2004.01 - 2005.12
Skills
- Bath and shower assistance
- Supportive listening
- Personal hygiene assistance
- Meal preparation
- Administering medication
- Patient care
- First aid and safety
- Medication administration
Languages
English
Upper intermediate
Timeline
care certificate - Healthcare
CPD online College
2022.06 - 2022.06
Caregiver
Hospice at Home
2022.01 - Current
Personal Carer
Nxumalo Family
2018.06 - 2021.12
Pharmacy Assistant
Dignity Pharmacy
2017.09 - 2018.05
Waitress
Jerk King Caribbean Restaurant
2013.06 - 2016.12
Housekeeping Attendant
Metropolitan Hotel
2010.09 - 2012.01
AAT Level2 - Accounts
Workers College
2006.06 - 2008.06
GCSEs - High School
Ntfonjeni National High School
2004.01 - 2005.12