Temenos Globus
Ntandoyenkosi Sinethemba Tsabedze
Customer Service Consultant
Piggs Peak,H108
Summary
Proactive, detail oriented professional with experience in the banking sector. Experience in dealing with and executing good customer service, data analysis and report writing. I seek to fashion a good track record as a professional with a specific interest in the investment and finance fields. I seek to build a good reputation with a sea of knowledge and working successfully across different corporate cultures.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Consultant
Eswatini Bank
Piggs Peak, Hhohho
06.2021 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Multitasked effectively to simultaneously handle physical chat and telephone customers' needs.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Employed prescribed sales processes to cultivate strong customer relationships.
- Interview customers for opening of savings and transactor accounts.
- Order and issue out cheque books as approved by the Supervisor.
- Prepare special presentations to and from other local banks.
- Receive and process instructions from customers i.e stop payments, transfers.
- Filing of mandates, actioned instructions, customer files
- Prepare entries for collecting commission and charges on services rendered.
- Advise customers on banks products.
Clearing Officer
Eswatini Bank
Manzini, Manzini
07.2018 - 05.2021
- Entered client information into databases quickly and with minimal errors.
- Presentation of instruments to other local banks through the Eswatini Automated Electronic Clearing House as per ECH clearing rules & regulations.
- Scanned documents and saved in database to keep records of essential organizational information.
- Accurate computation of incoming instruments (cheques,EFTs and vouchers) by batch as per presenting bank and reconciliation of balances as per report.
- Reconciliation of clearing reports differences and correct entries posted accordingly with correct instruments.
- Collecting of charges on invalid accounts
- Produced monthly reconciliation reports using advanced Excel spreadsheet functions.
- Added documents to file records and created new records to support filing needs.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Obtained scanned records and uploaded into database.
- Verified accuracy and validity of data entered in databases
- Allocation of Electronic Funds Transfers (EFTs) presented by other local banks to rightful recipients
- Reconciliation of clearing suspense accounts on a daily basis, ensuring they are up to date.
- Liaise with other local banks on debit and/or credit EFTs and internet banking transfers made by our customers to other local banks and vice versa.
- Evaluated source documents to locate information needed for each data entry field.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Located and corrected data entry errors and reported to management.
Assistant Retail Business Consultant
Nedbank Eswatini
Mbabane, Hhohho
12.2016 - 07.2017
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Completed banking procedures to ensure compliance with relevant Central Bank regulations.
- Analysis of and interpretation of performance relating to banks products on a monthly basis and compiling a performance report to be submitted to Retail Head and Nedbank Group
- Conducting quantitative and qualitative analyses including customer behaviour, retail trends, and assisting with product development.
- Coordinating with various departments for business development initiatives.
- Optimizing pricing strategies and helping with promotional planning.
- Providing analytical support to maximise product perfomance.
- Analysis of personal and private bankers perfomance reports against set budgets and evaluating such reports.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Commerce - Accounting And Finance Major
University of Eswatini
Kwaluseni 05.2012 - 10.2016
ACI Dealing Certificate - Foreign Exchange And Derivatives
ACI Financial Markets Association
South Africa 03.2021 - Current
Skills
Report preparation
Good listening skills
Technical Support
Administrative support
Service standard compliance
Recordkeeping strengths
Creative problem solving
Professional telephone demeanor
CRM
Detail Oriented
Time conscious and goal oriented
Proactive and Self-starter
Additional Information
REFERENCES
Dlamini Samukeliso (Formerly with Nedbank), Pricing Analyst, ESSCOM
Contact Details: 268 7617 7974, samukelisodlamini@gmail.com
Ginindza Nelsile, OPC Manager, Eswatini Bank
Contact Details: 268 7802 3209, NelsileG@swazibank.co.sz
Dlamini Cordelia, OPC Supervisor, Eswatini Bank
Contact Details: 268 7644 3021, CordeliaD@swazibank.co.sz
Software
Microsoft Office
Timeline
Customer Service Consultant
Eswatini Bank
06.2021 - Current
ACI Dealing Certificate - Foreign Exchange And Derivatives
ACI Financial Markets Association
03.2021 - Current
Clearing Officer
Eswatini Bank
07.2018 - 05.2021
Assistant Retail Business Consultant
Nedbank Eswatini
12.2016 - 07.2017
Bachelor of Commerce - Accounting And Finance Major
University of Eswatini
05.2012 - 10.2016