Nosizo Sibanda
Manzini
Summary
Proven track record in enhancing guest experiences at Jessica's Restaurant through exceptional service quality and cleanliness. Skilled in cash handling and fostering warm customer relationships, demonstrating both hard and soft skills. Achieved positive feedback by prioritizing service and collaborating effectively with teams, significantly improving guest flow and satisfaction. Focused and reliable waitress bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Jessica's Restaurant
02.2019 - 11.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Nurse Intern
Edith's Duly
02.2017 - 04.2017
- Promoted a safe and clean environment, adhering to infection control policies and procedures at all times.
- Assisted in the administration of medications, ensuring accurate dosages for optimal patient outcomes.
- Served as an advocate for patients'' rights, ensuring that their needs were met in a timely manner.
- Developed trusting relationships with patients and families through empathetic communication and active listening.
- Assisted with successful completion of daily tasks such as bathing, dressing, feeding or assisting with ambulation for patients.
- Enhanced patient comfort by diligently monitoring vital signs and promptly addressing concerns.
- Delivered high-quality wound care, effectively reducing the risk of infection and promoting healing.
Education
No Degree -
Saint John's Ambulance, Bulawayo.
Bulawayo ,Zimbabwe02.2017
High School Diploma -
Maranatha Adventist High School
Bulawayo ,Zimbabwe11.2012
Skills
Order Taking
Cleanliness
Service Quality
Table Setting
Food safety awareness
Cash Handling
Professional Appearance
Service prioritization
Certification
- Home Based Care certificate,(Saint John's Ambulance ,Bulawayo)
- Ordinary Level certificate
- Health and Safety(pending Diploma)
Languages
Zulu ,Ndebele
Native language
English
Intermediate
B1
Additional Information
Currently studying for a Health and Safety Diploma,which l shall complete this Decemberof 2024
Timeline
Restaurant Waiter
Jessica's Restaurant
02.2019 - 11.2019
Nurse Intern
Edith's Duly
02.2017 - 04.2017
No Degree -
Saint John's Ambulance, Bulawayo.
High School Diploma -
Maranatha Adventist High School
- Home Based Care certificate,(Saint John's Ambulance ,Bulawayo)
- Ordinary Level certificate
- Health and Safety(pending Diploma)
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