QuickBooks
Nomfundo Mabuza
.
Mbabane,Manzini
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Accounts Clerk
Dynamic Foods Industries
Manzini
06.2024 - Current
- Processed vendor and supplier payments on weekly basis.
- Place purchase orders to suppliers and performed monthly reconciliation of open purchasing orders.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored outstanding invoices and performed collections duties.
- Managed inventory levels effectively to ensure availability of raw materials and minimize stock discrepancies.
- Managed daily production schedules to meet challenging deadlines, adjusting workflows as necessary.
- Supervised ongoing daily production phases.
- Oversaw loading and unloading of packages in warehouse.
Branch Teller
Mukuru Financial Services Eswatini
Manzini
04.2022 - 05.2024
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions
- Demonstrated adaptability during peak periods, managing high-volume transactions smoothly under pressure.
- Answered customer inquiries regarding account balances, transaction history and services charges.
- Developed strong rapport with customers, establishing trust and enhancing their customer experience.
- Assisted colleagues in complex transaction processing, fostering a collaborative work environment.
- Prevented potential fraud incidents through diligent review of identification documents and verification of customer data.
- Performed routine audits of cash drawer as required, ensuring accurate records were maintained at all times.
- Participated in ongoing training workshops to stay current on industry trends and best practices.
- Supported branch sales goals by identifying opportunities for upselling relevant banking products and services.
Call Center Representative
MTN Eswatini
Ezulwini
02.2020 - 03.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Identified upselling opportunities to increase revenue generation.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Diploma In Procurement And Supply - Procurement And Supply
Charted Institute of Procurement And Supply
Matsapha Associate Degree In Business Management - Business Management
Limkokwin University of Creative Technology
Mbabane 11.2018
Skills
Invoicing and collections
File and database management
Account Reconciliation
Cash handling
Verbal and written communication
Customer Relationship Management
Problem-solving skills
Stocking and replenishing
Software
Customer Relationship Management
Cash Stop
References
Senamile Hlanze Accounts Supervisior Dynamic/Taga Industries +268 7690 3012
Bongekile Simelane Reconciliation Administrator Mukuru Financial Services Eswatini +268 7629 9719
Timeline
Accounts Clerk
Dynamic Foods Industries
06.2024 - Current
Branch Teller
Mukuru Financial Services Eswatini
04.2022 - 05.2024
Call Center Representative
MTN Eswatini
02.2020 - 03.2022
Diploma In Procurement And Supply - Procurement And Supply
Charted Institute of Procurement And Supply
Associate Degree In Business Management - Business Management
Limkokwin University of Creative Technology