Nkosingiphile Dlamini
Technology Project Management & Solution Architect
Mbabane
Summary
A seasoned Telecom Expert and Enterprise Architect with a strong foundation in project management and Telco solutions Integrations. Known for a results-oriented approach to maximizing operational efficiency and driving impactful business outcomes across the business. Brings a well-rounded perspective, combining strategic planning, regulatory compliance, and performance management to align technology solutions with business objectives. Passionate about innovation, cross-functional collaboration, and delivering secure, scalable, and future-ready services.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Manager - Enterprise Architecture and Solutions
MTN Eswatini
06.2022 - Current
- Earned Unique Contributor Award 2022
- Manage a team of engineers performing business requirements evaluation, design & their delivery.
- Provide solutions designs for Technology projects.
- Project Management of the BSS Transformation project.
- Liaise with MTN Group in formulating architectural & security principles & guidelines for project implementation.
- Manage the Demands delivery budget,scope & timeline.
Manager IT Applications
MTN Eswatini
06.2021 - 05.2022
- Earned Unique Contributor Award 2021
- Led daily IT Operations (Applications ) with a team of 3 Engineers.
- Enhanced customer satisfaction by resolving outages promptly
- Performed vendor Management, ensuring that SLAs and KPIs are met.
- Performed process improvement & automations.
- Managed system upgrades, Change deployments, Incident Management, Project support.
Project Management Officer
MTN Eswatini
08.2018 - 05.2021
- Earned CIO recognition for outstanding delivery.
- Delivered projects on time and within budget, showcasing strong technical expertise.
- Tracked the technology CAPEX execution budget.
- Key Projects Delivered:- VasCloud H/W Swapout (USSD &SMSC), Charging System S/W Upgrade, EDA Project.
Subject Matter Expert
Ericsson SA
11.2015 - 07.2018
- Ensured 100% availability of Charging & Provisioning Nodes.
- Liaised with MTN business partner on delivery of charging products.
- Facilitated product testing & change management.
IN & VAS Engineer
MTN Eswatini
04.2009 - 10.2015
- Contributed to the successful completion of numerous Technology Projects: Mobile Money Introduction, Switch move, Number Number Plan Change.
- Led migration efforts between legacy systems to newer platforms without compromising service quality or causing disruption to clients.
- Performed technical configuration of products, Integrations to core systems, Operation & maintenance of In/Vas Systems.
Education
Bachelor of Science - Electronic And Telecommunication Engineering
UNESWA
Matsapha, Eswatini 04.2001 -
Skills
Team leadership
Certification
PMP
Timeline
Business Analytics Certificate
04-2024
Manager - Enterprise Architecture and Solutions
MTN Eswatini
06.2022 - Current
Manager IT Applications
MTN Eswatini
06.2021 - 05.2022
PMP
01-2021
Project Management Officer
MTN Eswatini
08.2018 - 05.2021
Subject Matter Expert
Ericsson SA
11.2015 - 07.2018
IN & VAS Engineer
MTN Eswatini
04.2009 - 10.2015
Bachelor of Science - Electronic And Telecommunication Engineering
UNESWA
04.2001 -
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