Linux, SQL, UI/ UX, C, Excel & Power BI
Nkosingiphile Dlamini
Technology Project Management & Solution Architect
Mbabane
Work Preference
Summary
A seasoned Telecom professional with a strong background in project management and enterprise solution delivery. Skilled at turning technical capabilities into practical business results that improve customer experience and support business growth. I am seeking a sales role that makes use of my technical expertise, leadership experience, and customer-focused mindset to drive value within MTN’s enterprise segment. Passionate about data storytelling, problem-solving, and building strong, lasting client relationships.
Overview
17
17
years of professional experience
3
3
Certificates
6
6
years of post-secondary education
Work History
Manager - Enterprise Architecture and Solutions
MTN Eswatini
06.2022 - Current
- Earned Unique Contributor Award 2022
- Manage a team of engineers performing business requirements evaluation, design & delivery.
- Provide solutions designs for Technology projects.
- Project Management of the BSS Transformation project.
- Liaise with MTN Group in formulating architectural & security principles & guidelines for project implementation.
- Manage the Demands delivery budget,scope & timeline.
Manager IT Applications
MTN Eswatini
06.2021 - 05.2022
- Earned Unique Contributor Award 2021
- Led daily IT Operations (Applications ) with a team of 3 Engineers.
- Enhanced customer satisfaction by resolving outages promptly
- Performed vendor Management, ensuring that SLAs and KPIs are met.
- Performed process improvement & automations.
- Managed system upgrades, Change deployments, Incident Management, Project support.
Project Management Officer
MTN Eswatini
08.2018 - 05.2021
- Earned CIO recognition for outstanding delivery.
- Delivered projects on time and within budget, showcasing strong technical expertise.
- Tracked the technology CAPEX execution budget.
- Key Projects Delivered:- VasCloud H/W Swapout (USSD &SMSC), Charging System S/W Upgrade, EDA Project.
Subject Matter Expert
Ericsson SA
11.2015 - 07.2018
- Ensured 100% availability of Charging & Provisioning Nodes.
- Liaised with MTN business partner on delivery of charging products.
- Facilitated product testing & change management.
IN & VAS Engineer
MTN Eswatini
04.2009 - 10.2015
- Contributed to the successful completion of numerous Technology Projects: Mobile Money Introduction, Switch move, Number Number Plan Change.
- Led migration efforts between legacy systems to newer platforms without compromising service quality or causing disruption to clients.
- Performed technical configuration of products, Integrations to core systems, Operation & maintenance of In/Vas Systems.
Education
Bachelor of Science - Electronic And Telecommunication Engineering
UNESWA
Matsapha, Eswatini 08.2000 - 05.2006
Skills
Team leadership
Operational efficiency management
Decision-making
Problem Solving & Analytical
Project Management
Strategic planning
Solution design & delivery
Cross-functional Stakeholder Management
Excel & power BI
Communication
Certification
PMP
Quote
It would be a shame to leave money and freedom on the table
Can't remember
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
UI/UX Design
11-2025
Business Analytics Certificate
04-2024
Manager - Enterprise Architecture and Solutions
MTN Eswatini
06.2022 - Current
Manager IT Applications
MTN Eswatini
06.2021 - 05.2022
PMP
01-2021
Project Management Officer
MTN Eswatini
08.2018 - 05.2021
Subject Matter Expert
Ericsson SA
11.2015 - 07.2018
IN & VAS Engineer
MTN Eswatini
04.2009 - 10.2015
Bachelor of Science - Electronic And Telecommunication Engineering
UNESWA
08.2000 - 05.2006