NATALIE GAMEDZE

Debit and Prepaid Card Management

• Process card applications, and dispatch cards to branches.
• Attend to card PIN reset and issuance, card blocking, and unblocking queries.
• Register clients for e-commerce transactions
• Advise clients on card limits, functions, and services available.
• Monitor card inventory levels held with the vendor.
• perform card purging on inactive cards
• Manage transaction disputes and chargeback processing.

Oracle Health Card Management.

• Provide prompt support for Oracle-related requests.
• Share activity reports and statements.
• Ensure that SMS notifications are always functional.
• Monitor Oracle Health Card stock levels held with the vendor.

Balance of Payments (BOP) Reporting.

• Perform the mandated daily BOP file on core banking and reporting on the CBE portal.

Transaction Monitoring and Fraud Detection.

• Daily monitoring of card transactions for suspicious activity.
• Detect and report fraudulent activity.
• Block fraudulent users.

Merchant POS Management.

• Provide support to business units and branches on all MPOS-related issues and requests.
• Process merchant enrollment, gadget setup, and deployment.
• Resolve merchant complaints in a timely manner to maintain a positive relationship.
• Prepare periodic merchant performance reports for management review.
• Monitor MPOS gadget stock levels to ensure optimal stock availability.
• Regular monitoring of merchant transactions for suspicious patterns that might indicate fraud, money laundering, or other illicit activities.

Suspense Accounts and Reconciliations.

• Monitor suspense accounts, and ensure timely reconciliations and clearance of outstanding items.

Revenue Assurance.

• Process commissions and charges on the Oracle health card, new stock issuance, and transactions as per the contract agreement.
• Ensure that all card division products charge according to the current prevailing pricing manual.

Leadership and relationship management.

• Provide information to bank staff on Merchant and Card Division products.
• Participate in system upgrades, implementation, and card-related projects.
• Provide technical and operational support to merchants on POS gadgets and card processing services
• Monitor and ensure that third-party systems and services are available and operational.

Reports

• Compile activity and performance reports for ATMs, agency banking, card production, MPOS, revenue generated, costs incurred, OFFUS, VISA, risk, and AML reports for management review.

Documentation

• Maintain registers, files, memos, and records.

Invoices

• Verify invoices received from vendors for accuracy before submitting them to finance for payments.

Digital Banking

• Support business units, branches, and clients on mobile and internet banking inquiries, products, and services.

• Load cash on ATMs situated at different locations.
• Prepare daily cash books, cash combinations, receipts and payments journals, and ATM cash account reconciliations.
• Maintained cash drawer integrity through regular reconciliations and audits.
• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

• Scanning and filing customer records.
• Compile weekly and monthly returns.
• Order and issue ATM cards to customers.
• Assisted customers with account inquiries and banking services.
• Promoted bank products and services to enhance customer engagement.
• Collaborated with team members to improve workflow and service delivery.
• Trained new staff on operational procedures and customer service standards.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
• Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
• Assisted clients in understanding loan products and terms effectively.
• Reviewed financial statements to assess client eligibility for various loans.