Mukelo Tfwala
Mbabane,HH
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
World Food Programme
02.2023 - 01.2025
- Handling calls, emails, and other communications by responding, passing on messages or highlighting them for Head of Office’s attention
- Respond to standard queries and provide timely and accurate guidance
- Setting up appointments and meetings for the Head of Office
- Manage and maintain records and databases, to ensure information is organized and readily available for staff
- Build and maintain relationships with partners and different individuals through provision of business support to assist in information sharing and service delivery to staff
- Coordinate enumerators in Household registration, verification, and Data Cleaning in Scope
- Assisting the Head of Office and Staff members as needed
- Organize information for inclusion in reports, documents, and correspondence, to support the effective work of other staff
- Note taking and minute writing for meetings
- Contribute to improvement of business procedures and processes
- Maintained confidentiality of sensitive company information while handling various administrative tasks.
- Assisted in the development of presentations for internal meetings, conferences, or other events that resulted in clear communication of key points.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
Data Assistant
World Food Programme
06.2022 - 02.2023
- Community engagement (working together with community leaders and Rural Health Motivators to organize beneficiaries for registration and updating of household)
- Weakly report writing
- Taking GPS locations for mapping the Food Distribution Points
- Data cleaning and verification of households
- Registration of new beneficiaries
- Setting up the field by putting up gazebos, organizing electricity and addressing the community on what is going to happen and what is expected
- Organizing electricity, table, and chairs
- Scope Data Cleaning using Excel
- Receiving community master lists from Community Leaders
- Data Capturing (Capturing Community lists into Excel)
- Enhanced data accuracy through meticulous verification and validation of entered information.
Enumerator
World Food Programme
11.2021 - 12.2021
- Data collection
- Conduct one on one interviews
- Conduct focus group discussions
- Assist with forming the data collection tool
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Planned efficient visitation routes by studying maps of assigned areas.
Receptionist
Broadband Technologies International
03.2021 - 11.2021
- Bookkeeping
- Providing excellent customer service
- Marketing
- Cash handling
- Consultations
- Created forms and sheets for my boss and clients to use
- Handled phone calls and emails on behalf of my manager
Intern
Diabetes Eswatini
06.2018 - 08.2018
- Filing and documentation of reports
- Email handling (writing, receiving), and setting up meetings for the Director
- Community engagement and training
- Diabetes counseling and testing
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Diploma - Community Development
CIT College
Mbabane, Eswatini03.2025
Bachelor’s degree - Public Administration and Sociology
University of Eswatini, Kwaluseni Campus
Matsapha, Eswatini10-2019
High School diploma - National Senior Certificate (NSC)
Mbalenhle Christian Academy
12.2015
Skills
- Bilingual (English, Siswati)
- Data collection
- Data entry
- Data cleaning (validation & verification)
- Bookkeeping
- Marketing
- Microsoft Office (Word, Excel, Powerpoint, SCOPE mobile, Outlook)
- Google Cloud platform
- Google Suites (Docs, Slides, Sheets, Drive, Forms)
- Transcription
- Administrative support
- Diligent
- Office management
- Motivated
- Problem-solver
- Dedicated team player
Certification
Certificate of Attendance for the Resilient Executive Personal Assistant Masterclass, 08/01/23
Timeline
Office Assistant
World Food Programme
02.2023 - 01.2025
Data Assistant
World Food Programme
06.2022 - 02.2023
Enumerator
World Food Programme
11.2021 - 12.2021
Receptionist
Broadband Technologies International
03.2021 - 11.2021
Intern
Diabetes Eswatini
06.2018 - 08.2018
High School diploma - National Senior Certificate (NSC)
Mbalenhle Christian Academy
Diploma - Community Development
CIT College
Bachelor’s degree - Public Administration and Sociology
University of Eswatini, Kwaluseni Campus
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