Mchumanisi Mondlane
Mbabane,Eswatini
Summary
Detail-oriented Business IT graduate with over 3 years of experience in IT support, data reporting, and customer service. Demonstrated expertise in IT infrastructure maintenance, user support, and data accuracy. Committed to enhancing IT systems and facilitating data-driven decision-making through effective collaboration and technical skills.
Overview
1
1
Language
7
7
years of professional experience
Work History
Cashier
Solanis Shisanyama
Mbabane, Eswatini
06.2023 - Current
- Deliver excellent customer service to 200+ customers daily in a fast-paced environment
- Processed customer transactions accurately and efficiently at a busy food establishment.
- Manage daily POS transactions, cash reconciliation, and end-of-day sales reporting with 99% accuracy
- Trained new employees on system procedures, cash handling, and customer service to ensure consistent service quality
- Supported staff with POS system use, troubleshooting, and data entry to enhance operational efficiency
- Created daily sales reports to inform management decision-making and track business performance
- Maintained cleanliness and organization of the cashier station throughout shifts.
- Provided assistance to customers with product selections and inquiries with product selections and answered inquiries about menu items.
IT Officer
Crospo Investment
Mbabane, Eswatini
01.2022 - 01.2023
- Provided first-line IT support for 6+ users, resolving hardware, software, and network issues to ensure operational efficiency
- Installed, configured, and maintained desktops, laptops, printers, and other IT assets
- Performed regular data backups and ensured integrity and security of company information
- Documented IT processes and system configurations, creating a comprehensive reference for troubleshooting and knowledge sharing
- Collaborated with departments to assess system needs, driving improvements aligned with business objectives
IT Officer Intern
Nazarene Central District
Manzini, Eswatini
01.2020 - 01.2021
- Maintained IT infrastructure, ensuring functionality of desktops, laptops, printers, and network connectivity
- Supported users with MS Office, email setup, and basic software applications to enhance productivity
- Monitored system performance and escalated technical issues to senior IT staff
- Recorded IT assets, licenses, and warranties to ensure compliance and efficient resource management
- Supported data collection and reporting for operational efficiency
Education
Certificate - Digital Advertising And Marketing 101
Alison
01.2026 - 02.2026
Certificates - Food And Beverage Restaurant Service
Alison
10.2024 - 10.2024
Certificates - Introduction To CCTV Systems And AUTOCAD Layout
Alison
06.2022 - 07.2022
Associate Degree - Business Information Technology
Eswatini Limkokwing University of Creative Technology
Mbabane, EswatiniSkills
- POS Systems
- Transaction Processing
- Sales Reporting
- MS Excel
- MS Office Suite
- Customer Assistance
- In-Person Support
- Technical Support
- Hardware/Software Troubleshooting
- Windows OS
- Printer maintenance
- Documentation
- Problem Solving
- Attention to Detail
- Communication
- Customer Feedback
- Communication
Languages
- English, Fluent
- SiSwati, Native
Languages
English
Advanced
C1
Timeline
Certificate - Digital Advertising And Marketing 101
Alison
01.2026 - 02.2026
Certificates - Food And Beverage Restaurant Service
Alison
10.2024 - 10.2024
Cashier
Solanis Shisanyama
06.2023 - Current
Certificates - Introduction To CCTV Systems And AUTOCAD Layout
Alison
06.2022 - 07.2022
IT Officer
Crospo Investment
01.2022 - 01.2023
IT Officer Intern
Nazarene Central District
01.2020 - 01.2021
Associate Degree - Business Information Technology
Eswatini Limkokwing University of Creative Technology