MANDISA SALEBONA MAVUSO

Company Overview : Operating industrial high-speed cash processing machines in order to authenticate, sort and count deposited currency by commercial banks.

• Increase productivity by effectively managing workload and prioritizing tasks.
• Operating industrial high-speed cash processing machines in order to authenticate, sort and count deposited currency.
• Monitoring the performance of the processing machines to ensure high quality currency is issued into circulation.
• To assist in the day-to-day balancing of cash and passing of all necessary entries into Vault Management System (VMS).
• Preparing and reporting of daily consignment for currency to be processed.
• Conduct daily reconciliation at the end of the shift.
• File daily and monthly machine reports for machine purpose and audit purposes.
• Operating industrial high-speed cash processing machines in order to authenticate, sort and count deposited currency.
• Supporting team members in their tasks, contributing to overall team success.

• My position required me to scrutinize front office accounting records for accuracy daily as well as summarizing and compiling reports for the hotel's financial records
• Prepared daily cash and credit card transaction summaries & ensured accurate banking
• Reconciled company debtors and creditors with meticulous attention to detail
• Processed invoices and posting vendor checks
• Investigated and resolved any account discrepancies
• Tracked room revenues, occupancy percentages, and front office statistics
• Executed End of Day processes in property management software (OPERA)
• Summarized and analyzed operational results and reports for management
• Prepared monthly forecasts, audits, and revenue reports
• Generated reports for next day's operations

• As a Customer Service Consultant, I was responsible for serving point of contact between the company and the consumer
• I was responsible for providing information on the product and service to the clients
• I would maintain and manage a database of clients' information as well as resolving customer's issues and complaints
• Prepared claims applications to be authorized by the underwriter
• Interacted with customers to provide information, in response to enquiries about products and services and to handle and resolve customer complaints
• Signed up new Individual or group clients to be insured with Orchard Insurance
• Managed group monthly payments to keep up to date information on Orchard Insurance server
• Conducted tele-sales through outbound calls
• Provided customer care and excellent customer service
• Ensured all clients meet Know Your Customer (KYC) requirements by providing appropriate documentation
• Assisted with clients file administration with respect to new business, claims and premiums