Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
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MANDISA NOMPUMELELO SIMELANE

Ezulwini

Summary

Ambitious banking professional with a Bachelor of Commerce degree in Business Management and a strong background in banking. Pursuing a CIMA Certificate in Business Accounting to leverage academic knowledge and professional experience. Proven ability in relationship management, financial analysis, credit assessment, and ensuring compliance with banking and regulatory frameworks. Detail-oriented problem solver with strong communication skills and excellent coordination abilities. Seeking opportunities to apply skills and experience in a role that fosters growth and continuous learning.

Overview

5
5
years of professional experience

Work History

Relationship Analyst

First National Bank
07.2022 - Current
  • Prepare and submit credit applications for both new and existing facilities upon conducting financial statement analysis, serviceability assessment, and security adequacy checks.
  • Communicate effectively with clients to gather necessary information for credit applications, explain loan terms, conditions, and repayment schedules, and keep them updated on the status of their credit applications.
  • Update control sheets for stock, debtor, and management covenants monthly, and ensure clients submit their lists.
  • Request audited financials, personal balance sheets of sureties, confirmation of insurance for properties bonded with the bank and other relevant documents required three months prior of annual review date and follow up until submission.
  • Verify the accuracy of facility letters received from the Securities department against the limit approved by the Credit Department.
  • Track outstanding securities and make sure updates on these securities are recorded with the Securities Department.
  • Maintain a systematic filing system for correspondence and a proper diary for the portfolio.
  • Actively manage expired limits to ensure that the portfolio meets the target of 5%.
  • Review accounts daily using a monitoring tool and take appropriate action on client account alerts: ask clients with excesses to adjust and prepare excess reports to send to the Credit Department for accounts overdrawn with large amounts after obtaining source of adjustment details from the client.
  • Offer advice to customers about financial planning, investments, and other bank services.
  • Assist customers in understanding their financial statements and provide advice on effective money management.
  • Review account activity to detect any unusual activity or potential fraud.

Collections Officer

First National Bank
11.2020 - 06.2022
  • Served as the first point of contact and technical response for all customer inquiries and issues.
  • Upsold and cross-sold bank’s products and services based on customer needs and convinced customers to apply for additional banking services.
  • Checked the status of bank accounts, explained incurred fees, and helped customers understand their accounts and assisted with any issues pertaining to their accounts.
  • Handled customer complaints and resolved them.
  • Ensured continual awareness of compliance requirements.
  • Provided support to ensure sales targets are met by the branch.
  • Introduced, promoted, and assisted customers with online banking and walked customers step by step on how to utilize the online banking features to their benefit.
  • Gathered and entered information on the system; verified input and performed account maintenance as needed.
  • Maintained full knowledge about products and services.
  • Issued debit card replacements and pin replacements to customers.
  • Issued bank statements and onboarded eligible customers to email statements.

Education

CIMA Certificate - Business Accounting

01.2025

Bachelor of Commerce - Business Management

University of Eswatini
01.2019

Skills

  • Attention to Detail: Meticulous in ensuring accuracy and thoroughness in all tasks
  • Critical Thinking: Excellent problem-solving and decision-making abilities
  • Coordination Skills: Effective in coordinating tasks and managing multiple projects
  • Communication Skills: Strong written and verbal communication skills, adept at conveying information clearly and effectively
  • Financial Analysis Tools: Proficient in using various financial analysis tools and software
  • Dependability: Demonstrated reliability and consistency in previous roles by meeting deadlines and fulfilling responsibilities
  • Integrity: Uphold the highest standards of professional ethics Committed to maintaining confidentiality and handling sensitive information responsibly
  • Continuous Learning & Development: Engage in self-directed learning in order to stay updated with industry trends and advancements

References

  • Zanele, Mabuza, Client Portfolio Executive, zmabuza@fnb.co.sz, 7802 3704, First National Bank, current line manager
  • Nkosingphile, Makama, Former Client Portfolio Executive, mphilemakama2@gmail.com, 7653 7786, First National Bank, line manager from July 2022 until June 2024, 2022-07, 2024-06, Currently Business Manager at Nedbank Eswatini Limited

Affiliations

  • Toastmasters International

Timeline

Relationship Analyst

First National Bank
07.2022 - Current

Collections Officer

First National Bank
11.2020 - 06.2022

Bachelor of Commerce - Business Management

University of Eswatini

CIMA Certificate - Business Accounting

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