Lusha Dlamini
Executive Personal Assistant
Mbabane
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
36
36
years of post-secondary education
2
2
Languages
Work History
Executive Personal Assistant
Swaziland Building Society
02.2021 - Current
- Prepared meeting agendas and materials to ensure productive discussions during executive sessions.
- Assisted in the development of business presentations to support executive decision-making processes.
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism.
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Facilitated effective communication between executives and their direct reports through timely correspondence management.
- Improved on existing standard operating procedures to improve overall efficiency within the organization.
- Oversaw office management tasks, including supply inventory and facilities maintenance.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Attended meetings, took notes and tracked action items.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Screened personal and business calls and directed to appropriate party.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Coordinated events and worked on ad hoc projects.
Executive Personal Assistant
Eswatini Water Services Corporation
02.2017 - 02.2021
- Coordinate monthly reports compliance by heads of departments
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Facilitated effective communication between executives and their direct reports through timely correspondence management.
- Collaborated cross-functionally with various teams in order to drive successful completion of large-scale projects.
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism.
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Liaised with internal departments and external partners, fostering strong professional relationships.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
- Trained junior staff members on standard operating procedures to improve overall efficiency within the organization.
- Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
- Implemented time management strategies for executives, resulting in improved prioritization and delegation of tasks.
- Supported financial management processes by assisting with budget planning and expense tracking.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Served as point of contact between clients and managerial staff.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and top Government officials.
- Coordinated events and worked on ad hoc projects.
- Coordinate Key Accounts Management Programme
Warehouse Manager
Upstream Group
08.2014 - 02.2017
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
Executive Personal Assistant
MTN Eswatini
12.2005 - 09.2010
- Assist the Company Secretary to prepare board packs
- Taking Minutes in all executive meetings and distribute to the participants
- Screened telephone calls and guests and resolve routine and multifaceted inquiries
- Examine correspondence and reply as instructed
- Arrange conferences and meetings along with travel arrangements for the Board and Executives
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism.
- Maintain schedules and follow ups
- Organize events both internally and externally
- Maintain filing and inventory procedures
- Provide professional customer care to stakeholders
- Screen and book appointments for the CEO
- Administrative support to the Corporate Affairs, Legal and Audit departments
- Management of Departmental Budget
- Coordination of meetings, reports & correspondence.
- Coordinated executive involvement in community outreach programs, enhancing company reputation and building goodwill among stakeholders.
HR Intern
MTN Eswatini
06.2005 - 10.2005
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Coordinated scheduling of interviews between candidates and hiring managers, ensuring a smooth recruiting process for all parties involved.
- Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
- Efficiently managed time-sensitive tasks such as benefits enrollment periods and annual performance evaluations.
- Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
- Assisted in organizing company-wide events, boosting morale and fostering positive workplace relationships among colleagues.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Conducted exit interviews with departing employees, gathering valuable feedback for continuous improvement efforts within the HR department.
- Provided exceptional customer service to both internal and external clients, resolving HR-related inquiries promptly and professionally.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Answered phone and performed clerical duties to assist human resources department.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Accounts clerk/ Secretary
Finswa (PTY) Ltd
01.2001 - 12.2001
- Providing administrative assistance to the Regional Manager
- Handling cash to be loaned out to clients
- Making repayments on behalf of the clients
- Daily balancing of accounts.
Education
No Degree - Customer Relationship Building
Wits Online College
South Africa 04.2001 -
No Degree - Events Management
University of Cape Town
Cape Town 04.2001 - 04.2019
BBA - Business Administration
Australia Institute of Business
Australia 04.2001 - 04.2017
Diploma in Office Management & Technology - Business Administration
Durban Institute of Technology
Durban 04.2001 - 04.2005
NHC Marketing Management - Marketing
Cator Manor College
Durban 04.2001 - 04.2002
High School Diploma -
Mbabane Central High School
Mbabane 04.2001 - 04.1998
Skills
Executive Support
Tech-savviness
Event Planning
Client Relations
Report Writing
Project Coordination
Valid Driver's License
Meticulous attention to detail
Commitment to quality and service
Multitasking and Organization
Advanced interpersonal skills
Client satisfaction
Dedicated Team Player
Strong Problem Solver
Resourceful
Strong Work Ethic
Other Courses
- MTN Brand Ambassador Training
- Business Writing Skills
- Business Administration for Executive Secretaries
Personal Information
- Date of Birth: 07/28/81
- Nationality: Liswati
References
- Mr. Skhumbuzo Tsabedze, Strategic Services Director, Eswatini Water Services Corporation, 7602 0782
- Ms. Karen Mbuyisa, Company Secretary, MTN Swaziland, 7606 0082
- Mr. Khulile Dlamini, Company Director, Upstream Group, 76060076
Timeline
Executive Personal Assistant
Swaziland Building Society
02.2021 - Current
Executive Personal Assistant
Eswatini Water Services Corporation
02.2017 - 02.2021
Warehouse Manager
Upstream Group
08.2014 - 02.2017
Executive Personal Assistant
MTN Eswatini
12.2005 - 09.2010
HR Intern
MTN Eswatini
06.2005 - 10.2005
No Degree - Customer Relationship Building
Wits Online College
04.2001 -
No Degree - Events Management
University of Cape Town
04.2001 - 04.2019
BBA - Business Administration
Australia Institute of Business
04.2001 - 04.2017
Diploma in Office Management & Technology - Business Administration
Durban Institute of Technology
04.2001 - 04.2005
NHC Marketing Management - Marketing
Cator Manor College
04.2001 - 04.2002
High School Diploma -
Mbabane Central High School
04.2001 - 04.1998
Accounts clerk/ Secretary
Finswa (PTY) Ltd
01.2001 - 12.2001