Overview
Work History
Education
Skills
LANGUAGES
References
Accomplishments
Training
SYSTEMS EXPERIENCE
Timeline
Generic
Lungile Pheph’sile Nhlabatsi

Lungile Pheph’sile Nhlabatsi

Ezulwini

Overview

15
15
years of professional experience

Work History

Accounts Officer

Happy Valley Hotel and Casino
01.2019 - Current
  • Managing and collection debts from company debtors
  • Processing of invoices and credit notes
  • Managing the collection of all payments from debtors & reconcile efficiently
  • Responding to clients queries timeously
  • Initiate legal action against debtors who evade repayment according to terms and conditions.
  • Ability to deal with problematic clients
  • Negotiating payment plans and settlements
  • Ensuring customer statements are sent timeously
  • Ability to reconcile complex debtors accounts
  • Prepare monthly AR (debtors) report
  • Banking
  • Managing of petty cash
  • Stock Counting
  • Filling of business documents
  • Custodian of the Hotel’s credit cards to grocery shops
  • Custodian of the Hotel’s MTN Mobile Money Trust Account
  • Responsible for accurately paying casual employee’s salaries by MTN Momo Account
  • Tax Compliance
  • I am Happy Valley Hotel’s Public Officer to Eswatini Revenue Service
  • -Ensure timeous submission of company tax return & reconciliation
  • -Ensure the company pays its provisional taxes in time
  • -Proper keeping of financial documents and making sure is available when needed by ERS
  • -Responsible for applying for the Hotel’s Tax Clearance Certificate
  • Financial Reports
  • Use financial reports to check the accuracy of our daily cash ups for banking purposes
  • Audit
  • Participate and assist internal and external Auditors on financial audit activities.
  • Assist in the maintenance of fix assets register for audit purposes.
  • Banking
  • Counting all cash, & reconciling Cards & EFT payments made on a daily basis
  • Ensure cash received balances with the daily financial reports
  • Perform daily banking for all hotel outlets

Reception Desk Supervisor

Happy Valley Hotel and Casino
01.2014 - 01.2019
  • Supervising check-ins and check-outs
  • Ensuring that guests receive a fast, efficient and friendly service.
  • Resolving guest’s complaints
  • Assigning and instructing other junior staff in details of work.
  • Performing cash handling, credit card processing, and assigning bell boys for escorting guests to the rooms.
  • Establish and maintain electronic record keeping database with high confidentiality
  • Do end of shift cash up, overrides and correction of wrongly charged rates.
  • Attending to guest special request
  • Organize and co-ordinate departmental meetings
  • Take, prepare and distribute minutes of meetings
  • Customer Service
  • Handle high profile local and International Guests like royalty, diplomats and executives.
  • Build sustainable relationships and trust with customer account through open and interactive communication
  • Keep records of customer interactions, process customer accounts & file documents

Receptionist

Happy Valley Hotel and Casino
01.2010 - 01.2014
  • Answer telephone, screen and direct calls.
  • Take and relay messages.
  • Provide information to callers and all walk-in guests
  • Greeting and welcoming all guests coming in the hotel.
  • Directing guests to the correct destination
  • Market and handle quires from the public
  • General administrative and clerical support.
  • Prepare correspondences and documents accordingly
  • Check guests in and out of the hotel
  • Making accommodation and conference reservations
  • Maintaining confidentiality of our different guests
  • Making transport arrangement for guest
  • Operate telephone switchboard, copying equipment, fax and scanner
  • Tidy and maintain the reception area

Education

Diploma - Human Resources Management and Organizational Development

Institute of Development Management (IDM)
01.2017

Diploma - Business Management and Administration

Irish University Business School
01.2011

Skills

  • Business acumen, communication, customer service, organizational, interpersonal, problem solving, leadership, analytical, critical thinking, time management, and audit skills
  • Accounting software, age analysis
  • Knowledge on spreadsheets, tax compliance process (ERS)

LANGUAGES

Siswati, English

References

Dumsile, Dlamini, Assistant Shift Manager, 7634 4274, 7972 7790, Movie Zone Cinema, Private Bag, Ezulwini

Accomplishments

  • Certificate of excellence for being the most outstanding employee in the Accounts and Administration department (2022)
  • Awarded a certificate for best Customer Service (2021)
  • Awarded a certificate for Customer Service Excellence (2015)
  • Awarded a certificate of Departmental Excellence – Admin (July-Sept 2024)

Training

Hotel Standards and Operations Procedures, Hotel Supervisory and Development, Customer Service Excellence.

SYSTEMS EXPERIENCE

Point of Sale system (plus point central), accounting systems (Apex Management System & Sage Pastel), Tax Ease (ERS) system, MTN Momo Disbursement System, Microsoft Excel, Microsoft Word, Microsoft Outlook, PowerPoint (presentations).

Timeline

Accounts Officer

Happy Valley Hotel and Casino
01.2019 - Current

Reception Desk Supervisor

Happy Valley Hotel and Casino
01.2014 - 01.2019

Receptionist

Happy Valley Hotel and Casino
01.2010 - 01.2014

Diploma - Human Resources Management and Organizational Development

Institute of Development Management (IDM)

Diploma - Business Management and Administration

Irish University Business School

Similar Profiles

CREATE PROFILE
Lungile Pheph’sile Nhlabatsi