Katlego Innocentia Marumo
Bloemfontein
Summary
Goal-oriented professional dedicated to strengthening administrative operations to streamline costs and enhance procedures. Brings over 10 years' experience supporting academic initiatives and operations in higher education. Great project development and leadership abilities and providing support to different departments and stakeholders . Leads special projects, generates reports and designs retention activities to foster program success. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader great communication, organizational and strategic planning abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head of Operations
Rosebank College
Bloemfontein
01.2023 - Current
- Complies with the implementation of rules of progression for completion of qualifications, which includes management of The phase-out qualifications.
- Ensures the academic operations team is compliant in the implementation of admission criteria.
- Ensures compliance with the assessment policy and assessment management for the campus, which includes managing any anomalies or exceptions.
- Manages the timeframes of the release of results to students and is responsible for escalating any exceptions, which includes students' eligibility for various assessment sittings.
- Ensures that the student records from admissions, assessments, and certification are accurate and queries are resolved in time.
- Ensures that all criteria have been met by students before the compilation of the graduation list.
- Ensures that the graduation lists for the campus are signed off as per certification timeframes.
- Ensures that each programme has its class timetable loaded on the Student Information System (SIS).
- Ensures that all students and lecturers have their assessment timetables
- Responsible for supporting the academic team in managing logistics associated with qualifications
- Responsible for risk mitigation and ensuring immediate escalation when implementation is not according to policy.
- Oversee customer service function for all full-time students and ensure all student queries are resolved effectively and within timeframe
- Assist teams with all Internal and external audits.
Departmental Administrator
University of Free State
Bloemfontein
08.2020 - 12.2022
- Assist with tasks that relate to applications and admissions for undergraduate and postgraduate students.
- Manage all administrative processes that relate to postgraduate students (from application to graduation) as well as providing academic advise during registration period.
- Retrieving data from the system for analysis of student records for purposes of enrolment, appeals, etc.
- Capture information pertaining to research outputs on RIMS.
- Provide administrative editorial assistance to the Editor of Communitas.
- Assist with verification of class and examination timetables for the Department and liaise with other departments in the Faculty of Humanities as well as support service departments such as Examination Administration.
- Manage departmental finance entities and compile a report on departmental entities and estimate future expenditures.
- Request and appraise quotations, capture requisitions and follow up on their approval and receive purchase orders and forward them to suppliers.
- Submit invoices to the Finance Department for payment of service providers. Receiving the delivery of equipment and services or orders placed.
- Capture, report and follow up on job requests for maintenance and repairs when necessary.
Purchase and order office supplies, stationery and equipment. - Generate cost centre reports for departmental entities, managing ad-hoc claims for the department and update all requests on a regular basis.
- Monitor the progress of encumbrances for all departmental entities and follow upon outstanding invoices and payments.
- Perform administrative tasks that relate to the Department's Industry Advisory Council.
- Perform administrative tasks that relate to the Department's marketing efforts,including:
Maintaining the Department's webpage in accordance with the requirements of the Faculty of Humanities. - Assuming responsibility for arrangements for open days and career days. as well as coordinating departmental and programme marketing material.
- Manage general office administration and operations and handling general enquiries from both lecturers and students.
- Handling travel and accommodation arrangements. arranging events within the department.
- Overseeing, ordering and distributing office supplies, stationery and equipment.
- Keeping updated records of all leave, special leave and sick leave as well as Asset register.
- Provide administrative support to the Department's academic staff.
Officer/ Coordinator (ODL)
University of Free State
Bloemfontein
05.2015 - 07.2020
- Responsible for capturing application forms for NPDE and Grade R program, processing application forms for NPDE, and registration of NPDE distance learning students.
- Co-ordinates and manages inquiries from center coordinators in 26 NPDE centers on a weekly basis regarding applications, registration,account balance, and statements and graduations.
- Provide academic advice to current NPDE students and provide information on possible qualifications that they can enroll for upon completion of their Diploma.
- Update the biographical information of students on the system as per request from students.
- Provide academic Records to NPDE and Grade R program students as requested.
- Participating in the graduation ceremony planning ans execution.
- Coordinates the ordering of stationery for exams and registrations department.
- Processing and checking for possible NPDE graduates, awarding qualifications.
- Checking for possible special examinations and special examination papers for NPDE students.
- Provide academic advice to a student who will be completing their Diploma.
- Assist students with module selection and advice on modules that they can register for.
Education
Post Graduate Diploma - Project Management
Central University of Technology
Bloemfontein 05-2022
Bachelor of Arts - Communication
North West University
Mafikeng 05-2011
High School Diploma -
Mogomotsi Secondary School
Warrenton12-2005
Skills
- Process Implementation
- Procedure Approval
- Customer Relationship Management
- Team Building/Leadership and Coaching
- Staff Development
- Policy And Procedure Adherence
- Quality Controls and Operational Planning
- Interpersonal Communication
- Office Supply Management
- Operational Efficiency
- Project Coordination
- Problem-Solving Skills
- Public Speaking
- Academic Program Support
Certification
- Emotional Intelligence
- Leadership Engagement Programme
Timeline
Head of Operations
Rosebank College
01.2023 - Current
Departmental Administrator
University of Free State
08.2020 - 12.2022
Officer/ Coordinator (ODL)
University of Free State
05.2015 - 07.2020
Post Graduate Diploma - Project Management
Central University of Technology
Bachelor of Arts - Communication
North West University
High School Diploma -
Mogomotsi Secondary School
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