HLENGIWE HLATSHWAYO
TJANENI,LU
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
2
2
years of professional experience
Work History
TELLER/FOREX
STANDARD BANK
TJANENI, LUBOMBO
02.2024 - Current
- Educated customers on bank products and services available to them.
- Followed security protocols to protect customer information and assets.
- Resolved customer issues promptly to enhance satisfaction levels.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Followed up on requests from customers in a timely manner.
- Explained the features of various banking products available to customers.
- Meet or exceed sales goals by promoting bank products and services in customer interactions.
Education
ASSOCIATE DEGREE IN PUBLIC RELATIONS - COMMUNICATION
LIMKOKWING
MBABANE06-2022
Skills
- Customer education
- Transaction processing
- Compliance verification
- Currency handling
- Sales promotion
- Client relationship management
- Effective communication
- Service delivery
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Patience and empathy
- Transaction processing accuracy
- Cash handling and management
- Friendly
Timeline
TELLER/FOREX
STANDARD BANK
02.2024 - Current
ASSOCIATE DEGREE IN PUBLIC RELATIONS - COMMUNICATION
LIMKOKWING
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