Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gcina Dlamini

STO PABX/ HRD Officer
Mbabane

Summary

  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations and to train junior staff.
  • Proven record in managing PABX systems installations project.

Overview

12
12
years of professional experience
2
2
Certifications

Work History

HRD Officer

EPTC
01.2016 - Current
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

STO PABX

EPTC
06.2013 - 01.2016
  • Generally responsible for the installation and maintenance of PABX systems and TMS
  • Handling of all escalated problems and solving them.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Delivered a compact and effective system installation manual, enhancing employee skill sets and contributing to professional development efforts.
  • Increased operational efficiency by conducting regular training sessions for junior officers.
  • Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.

Education

Post Graduate Diploma - Business Management

Regent Business School
Durban, South Africa
04.2001 -

Advanced Diploma Telecommunications Systems - Telecommunications

City And Guilds of London Institute
London, UK
04.2001 -

Diploma Electrical And Electronics Engineering - Engineering

Swaziland College of Technology
Mbabane, Eswatini
04.2001 -

Skills

Conducting Training needs analysis

Certification

Customer Centricity Training (EPTC/UNISWA)

Timeline

Customer Centricity Training (EPTC/UNISWA)

02-2017

HRD Officer

EPTC
01.2016 - Current

Supervisory Development Programme (UNISWA/MMC)

09-2015

STO PABX

EPTC
06.2013 - 01.2016

Post Graduate Diploma - Business Management

Regent Business School
04.2001 -

Advanced Diploma Telecommunications Systems - Telecommunications

City And Guilds of London Institute
04.2001 -

Diploma Electrical And Electronics Engineering - Engineering

Swaziland College of Technology
04.2001 -

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Gcina DlaminiSTO PABX/ HRD Officer