Gcina Dlamini
STO PABX/ HRD Officer
Mbabane
Summary
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations and to train junior staff.
- Proven record in managing PABX systems installations project.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
HRD Officer
EPTC
01.2016 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
STO PABX
EPTC
06.2013 - 01.2016
- Generally responsible for the installation and maintenance of PABX systems and TMS
- Handling of all escalated problems and solving them.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Improved department efficiency by streamlining and implementing policies and processes.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Delivered a compact and effective system installation manual, enhancing employee skill sets and contributing to professional development efforts.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
Education
Post Graduate Diploma - Business Management
Regent Business School
Durban, South Africa 04.2001 -
Advanced Diploma Telecommunications Systems - Telecommunications
City And Guilds of London Institute
London, UK 04.2001 -
Diploma Electrical And Electronics Engineering - Engineering
Swaziland College of Technology
Mbabane, Eswatini 04.2001 -
Skills
Conducting Training needs analysis
developing and managing annual training plan
designing and conducting training programmes
conducting training evaluation
Certification
Customer Centricity Training (EPTC/UNISWA)
Timeline
Customer Centricity Training (EPTC/UNISWA)
02-2017
HRD Officer
EPTC
01.2016 - Current
Supervisory Development Programme (UNISWA/MMC)
09-2015
STO PABX
EPTC
06.2013 - 01.2016
Post Graduate Diploma - Business Management
Regent Business School
04.2001 -
Advanced Diploma Telecommunications Systems - Telecommunications
City And Guilds of London Institute
04.2001 -
Diploma Electrical And Electronics Engineering - Engineering
Swaziland College of Technology
04.2001 -