Felicity M Nxumalo

I am currently working under Shared Services department

To support branch back office duties and quality assurance

-Managing and ensuring compliance on back office reports

-Managing all KYC Related issues relating to quality assurance .

-EDD ensuring that clients are compliant and closed on SAS

-FATCA

-Managing all KYC related issues ,relating to KYC and refresh

• Mentored staff, fostering skill development and promoting a collaborative work environment.
• Managed and motivated employees to be productive and engaged in work.
• Led safety compliance initiatives, reducing workplace incidents through proactive measures.

• Managed daily branch operations to ensure compliance with regulatory standards.
• Streamlined administrative processes, enhancing efficiency of branch workflow.
• Coordinated staff schedules and training programs to optimize team performance.
• Developed and maintained relationships with clients, fostering customer loyalty.
• Oversaw cash management procedures, ensuring accuracy in transactions.