FAITH NOMVULA MLANGENI
Consultant
MANZINI,Eswatini
Summary
Dynamic professional with a proven track record at FIRST NATIONAL BANK, adept in Whole Microsoft Suite and exceptional customer service. Spearheaded revenue growth strategies and excelled in complex problem-solving without consultation, demonstrating high integrity and professionalism. Skilled in leading teams and managing time efficiently, achieving significant operational efficiencies and customer satisfaction.
Overview
21
21
years of professional experience
12
12
years of post-secondary education
Work History
Home Loan Sales Consultant
FIRST NATIONAL BANK
- Achieve year on year Total Revenue Growth for the Business
- Manage costs/expenses within approved budget to achieve cost efficiencies
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Define a Home Loans growth strategy in line with predetermined growth targets, which are determined on an annual basis
- Comply with governance in terms of legislative and audit requirements
- Plan and execute campaigns successfully and on schedule
- Set standards and benchmarks for measuring successful campaign execution
- Monitor costs / benefits per campaign/channel
- Maintain operational accountability for all campaign execution
- Collate sales figures and prepare sales reports and submitted on time
- To be submitted on agreed times
- Work as a Team player, assisting with the influx of new personal loan schemes.
Allowance/Multiskilled consultant
FIRST NATIONAL BANK
01.2006 - Current
- Working in all different areas of a branch
- Engage with customers in a professional way as specified in the service standards
- Ensure customers needs and expectations are understood
- Achieve competence against all key results areas required
- Execute activities within risk and compliance requirements.
Intern Auditor
PRICEWATERHOUSECOOPERS
01.2004 - 01.2005
- Preparing and examining Financial records
- Ensuring that Financial records are accurate and that taxes are paid properly and on time
- Assessing Financial operations and working towards helping organizations run efficiently.
Education
O'level Certificate - undefined
ST Paul Methodist High
01.1996 - 04.2000
Diploma In Commerce - Commerce
University of Eswatini
Eswatini 01.2001 - 04.2006
Bachelor Of Commerce 2004-2006 - Accounting
University of Eswatini
Eswatini 01.2001 - 04.2003
Skills
Proficient in Whole Microsoft Suite
Good verbal and communication skills: My Clients get the best information towards picking the suitable product
Problem solving without consultation: Complex deal handled in a professional way and aiming at solving a problem
Good speed and accurate: My aim is to work within agreed timelines
Excellent Customer service skills
Flexible and competent
Ability to lead small teams, work individually and working with a team
High level of integrity and professionalism
Good organizational, time management and interpersonal skills
Maritalstatus
Single
Personal Information
- ID Number: 8205021100257
- Nationality: Swazi
Driverlicense
Light Duty
References
- Mr Mbuso D Dlamini, Ex-Employee Manager, Price Waterhouse Coopers, 76027014/+255 762 317 898
- Bonsile Thwala, Private Banking Manager, First National Bank, 7602 9531/24086000
- Sylvia Sithole, Former Employee Head of Credit, First National Bank Business Banking, 76263227
Timeline
Allowance/Multiskilled consultant
FIRST NATIONAL BANK
01.2006 - Current
Intern Auditor
PRICEWATERHOUSECOOPERS
01.2004 - 01.2005
Diploma In Commerce - Commerce
University of Eswatini
01.2001 - 04.2006
Bachelor Of Commerce 2004-2006 - Accounting
University of Eswatini
01.2001 - 04.2003
O'level Certificate - undefined
ST Paul Methodist High
01.1996 - 04.2000
Home Loan Sales Consultant
FIRST NATIONAL BANK