BASANI MAYIMELE
Sales Team Leader
Germiston, Johannesburg
Summary
A creative and passionate IT Management Graduate with over 9 years work experience, as a hardworking, dedicated, and highly focused Clerk/Promoter
and Team Leader for various departments. Recognised and awarded numerous times for strong work ethic, internal and external customer service skills and willingness to learn and resolve challenging, day to day issues.
Looking for a challenging and creative space where capabilities and the desire to provide exceptional service and outstanding work obligations will be demonstrated.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Team Leader, Sales Operations
IIE Rosebank College
Johannesburg
01.2022 - Current
- Leading a team of call centre agents in the sales department by making sure everyone is well equipped and trained in order to execute daily duties.
- Mentor junior team members by fostering a positive and creative work environment that encourages professional growth.
- Exceeded sales targets by motivating team members and providing ongoing feedback and coaching.
- Consistently enhancing customer satisfaction through proactive problem-solving and consistent follow up and feedback.
- Developed strong relationships with colleagues, resulting in increased team work and morale.
- Encourage team feedback and openness in order to find gaps and promote productivity and growth.
Team Leader (Mobile/Online Betting)
Hollywood bets
Pretoria And Giyani
06.2018 - 03.2021
- Leading/Supervising a Mobile Sales, Marketing and Customer Service Team
- Work with a team of promoters on a daily basis to meet Sales and Client Recruitment targets
- Attend to and resolve Client queries and provide educational information and training related to their online accounts
- Prepared a variety of different written communications, reports and documents to ensure operational needs are met
- Work hand in hand with Area Managers to plan and oversee new sales and marketing events/projects, in order to grow the mobile department and its online services
- Scout for new business relationships with different formal and informal stores that can provide an extension of services offered by the company
- Train team members on new/updated online betting products, customer service and general sales
Mobile Clerk/Promoter
Hollywood bets
Giyani
10.2015 - 06.2018
- Branch and Field Marketing and Promotion work
- Registrations of Online Betting Accounts
- Submissions and filing of required FICA documents for new account activations
- Providing online player education to clients
- Sales of online betting vouchers and other betting publications
- Providing general day to day Customer Service to Branch and Field clients
Education
BBA - Business Administration
IIE Rosebank College
Online 07.2024 - Current
Diploma - IT Management
Rosebank College
Johannesburg, Gauteng 02.2012 - 12.2014
Grade 12 (Matric) -
Khanyisa Education Centre
Giyani, Limpopo 01.2010 - 12.2010
Skills
Interpersonal and People Skills
Leadership Skills
Computer Skills
Microsoft Office
Communication and Reporting
Innovative & Problem Solving Skills
Customer Service
Sales reporting
CRM software proficiency
Personal Information
- Date of Birth: 05/25/93
- Gender: Female
- Nationality: South African
- Driving License: Code 08
Timeline
BBA - Business Administration
IIE Rosebank College
07.2024 - Current
Team Leader, Sales Operations
IIE Rosebank College
01.2022 - Current
Team Leader (Mobile/Online Betting)
Hollywood bets
06.2018 - 03.2021
Mobile Clerk/Promoter
Hollywood bets
10.2015 - 06.2018
Diploma - IT Management
Rosebank College
02.2012 - 12.2014
Grade 12 (Matric) -
Khanyisa Education Centre
01.2010 - 12.2010