Bandile Hlophe
Piggs Peak ,HH
Summary
Resourceful Retail Assistant Manager known for high productivity and efficient task completion. Skilled in inventory management, customer service, and sales strategy development. Excel in communication, leadership, and problem-solving to enhance team performance and achieve retail objectives.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Retail Assistant Manager
Boxer Superstores
Piggs Peak
03.2022 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained and mentored new retail staff on company policies.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Addressed customer inquiries and resolved issues promptly.
- Developed relationships with customers by providing knowledgeable advice about products.
- Facilitated team meetings to improve communication and workflow efficiency.
- Delegated work to staff, set priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored inventory levels and coordinated stock replenishment efforts.
- Executed all merchandising directives accurately according to planograms.
- Implemented visual merchandising standards to enhance product displays.
- Collaborated with management to develop promotional strategies for sales events.
- Developed promotional strategies to increase sales and profitability.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Ensured compliance with health and safety regulations within the store environment.
- Resolved conflicts between employees or customers in a professional manner.
- Reconciled returns and exchanges quickly while following established procedures.
- Assisted in the development of store policies and procedures.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Recruited and trained new employees to meet job requirements.
Inventory Manager
Boxer Superstores
Piggs Peak
09.2019 - 03.2022
- Managed inventory levels to ensure optimal stock availability.
- Implemented inventory control procedures to reduce discrepancies.
- Conducted regular audits to verify stock accuracy and compliance.
- Monitored inventories on computer to generate accurate reports.
- Supervised receiving and distribution of products across multiple departments.
- Coordinated with suppliers to maintain timely restocking of items.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Examined levels of supplies and material to determine shortages.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Merchandiser
Boxer Superstores
Piggs Peak
04.2013 - 09.2015
- Analyzed sales trends to optimize product placement and promotional strategies.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Monitored store layouts for compliance with brand guidelines and visual standards.
- Collaborated with inventory team to maintain stock levels and product availability.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Assisted in conducting market research to identify emerging consumer preferences.
Education
NQF 4 -
W&SETA SOUTH AFRICA
Durban 02.2020 - 11.2022
Foundational Diploma -
Euro Africa Campus
Manzini 03.2020 - 11.2021
Entfonjeni High School
Piggs Peak Skills
- Retail management
- Inventory control
- Sales analysis
- Promotional strategies
- Visual merchandising
- Sales monitoring
- Stock replenishment
- Replenishment oversight
- Daily operations management
- Cash handling
- Cash reconciliation
- Health and safety compliance
- Customer service
- Customer engagement
- Team leadership
- Staff training
- Orientation and training
- Employee scheduling
- Conflict resolution
- Market research
- Display creation
- Customer engagement
Languages
English
First Language
Siswati
Advanced (C1)
C1
Affiliations
- Beekeeping
- Farming of crops
- Car mechanic
- Dstv installer
Certification
- Cashiers certificate
- Receiving supervisor certificate
- Chief Cashiers certificate
- Shrinkage certificate
- Admin management certificate
- Inventory clerk certificate
- Foundation diploma certificate
- Drivers license heavy duty
References
References available upon request.
Timeline
Retail Assistant Manager
Boxer Superstores
03.2022 - Current
Foundational Diploma -
Euro Africa Campus
03.2020 - 11.2021
NQF 4 -
W&SETA SOUTH AFRICA
02.2020 - 11.2022
Inventory Manager
Boxer Superstores
09.2019 - 03.2022
Merchandiser
Boxer Superstores
04.2013 - 09.2015
Entfonjeni High School