ANNALLIS INDIRA DECARVALHO
Mbabane
Summary
I am confident that my miscellaneous background
along with the various skills and ability to easily adapt, make me an excellent candidate for any position with room for improvement. I continue to maintain my professional appearance and demeanor and expertly complete assigned tasks with focus on quality. I am Dependable and a quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Personal Assistant
WAL Training
08.2021 - 03.2022
- Acting as first point of contact; dealing with correspondence and phone calls.
- Managing diaries and organizing meetings and appointments.
- Booking and arranging accommodation, travel ad transport. Organizing events and conferences. Reminders of important tasks and deadlines. Typing, compiling and preparing reports, presentations and correspondence. Implementing and maintaining procedures/administrative systems. Established a strong relationship liaising with staff, suppliers and clients. Collating and filing expenses. Conducting research on behalf of the office. Conducting research on behalf of the manager. Organizing the manager’s personal commitments including childcare.
Co-owner
Tourigalo Restaurant
09.2018 - 11.2020
- Book keeping, Cooking, Customer Service, Hospitality, Management, Manual labor & Staff Maintenance and Inventory. Developed efficient teams and optimized internal policies to increase responsiveness to customers demands.
Digital Sales Agent
Standard Bank
06.2017 - 09.2017
- Assisting Customer Service, Sales, Marketing & Selling the Brand. Established a balanced relationship between the customers and the bank. Resolved problems, improved operations and provided exceptional services for clients. Liaising between clients and the bank.
Manager
Coconuts Restaurant
08.2016 - 06.2017
- Customer assistance & service, Cooking, Hospitality, Inventory & Over-looking the staff.
Guest Relations and Front Office Admin. Manager
Corporate Apartment Group
11.2015 - 08.2016
Education
Bachelor’s Degree - Social Science, International Relations and Criminology
2015
Associate of Arts - Media And Communications
2015
2010
2009
2008
Skills
- Media & Communication
- Attentive to detail
- Critical Thinking
- Hospitality
- Culinary
- Creative
- Management
- Sales
- Errands
- Meeting planning
- Filing and data archiving
- Executive presentations
- Interior decorating
- Childcare experience
Computer Literacy
Word, Publisher, PowerPoint, Outlook, Excel (Advanced)
- Travel administration
- Public relations background
- Advanced interpersonal skills
- Professional and mature
- Commitment to quality and service
- Administrative support
- Project planning
- Social media savvy
- Travel coordination
- Developing menus
- Meticulous attention to detail
- Relationship/team building
Accomplishments
- Food Service - Managed high turn-over rate while maintaining quality service.
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity, and availability of critical business data.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Engaged with customers on social media and other platforms leading to improved relationships and interactions.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Languages
Portuguese, English
Native language
siswati
Intermediate
B1
French
Intermediate
B1
Spanish
Elementary
A2
Additional Information
REFERENCES
Esperanca deCarvalho
Coconuts Restaurant
(+268) 7666 2229
Kimberly deCarvalho
Tourigalo Restaurant
(+268) 7630 0991
(+268) 7671 0037
Alme Prozensky
Corporate Apartment Group
(+27) 824 020 067
Dr Monagem
Mkhiwa Clinic
(+268) 2505 9299
Hleli Nyandzeni
Standard Bank Head Office
(+268) 7660 3712
LeeAnne Williams
WAL Training
+27 (81) 4625152
Timeline
Personal Assistant - WAL Training
08.2021 - 03.2022
Co-owner - Tourigalo Restaurant
09.2018 - 11.2020
Digital Sales Agent - Standard Bank
06.2017 - 09.2017
Manager - Coconuts Restaurant
08.2016 - 06.2017
Guest Relations and Front Office Admin. Manager - Corporate Apartment Group
11.2015 - 08.2016
University of Monash - Bachelor’s Degree, Social Science, International Relations and Criminology
University of Monash - Associate of Arts, Media And Communications
Sisekelo High School - ,
Kazakhali Private School - ,
Lechwelight High School - ,